12 Feb 2009
The results of a search to find 2009’s best customer
focused companies were announced today. The ‘Customer Kings’
competition, in its inaugural year, recognises an elite few that go
above and beyond traditional measures to ensure customer
satisfaction, particularly acknowledging innovation and the
creative use of technology.
IRIS was awarded a ‘High Commendation’ by the judges who
praised the firm for providing exemplary support to its
customers.
Judges highlighted the company’s forward-thinking use of
technology to encourage customer loyalty via the active monitoring
of clients’ use of their software. Specific reference was made
to the
IRIS PROJECTminder
financial project management system with one of the highest client
retention rates in the industry - 98%. Its SaaS delivery model
allows the support team to check readings on the internal servers
and use that feedback proactively to suggest ways in which
customers can maximise their return on their investment.
Furthermore, IRIS Payroll which
services over 30,000 UK businesses including most of the UK’s GP
Practices, has had phenomenal success through its highly proactive
approach to customer service during the peak payroll season.
As the judges observed, outstanding customer retention levels
reflect IRIS’ long standing commitment to provide the best customer
service to its 60,000 software users. As a sector specialist, the
company has market leading positions in a number of key sectors
including accountancy practices, solicitors, barristers,
not-for-profit and healthcare.
Martin Leuw, CEO of IRIS commented “We are delighted that IRIS’
proactive approach to customer service and support has been
highlighted by the judges of the Customer Kings Awards. Our focus
is and has always been to get closer to our customers, so that we
can deliver on our promise of the very best quality software and
exemplary care at every stage of the relationship.”
A panel of small to medium sized business experts judged the
competition.