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Email Payslips Error: 2147190908 - Failed to Export the Report

Article ID
11978
Article Name
Email Payslips Error: 2147190908 - Failed to Export the Report
Created Date
6th April 2017
Product
IRIS Payroll Professional, Earnie
Problem

When trying to email payslips user gets the error:

Error in Sub Generate File 2147190908 Failed to export the report

Resolution

Please Note: This KB refers to correcting an issue when using the email payslips routine only. If you are receiving a similar error to the one above when performing any other action in payroll please refer to this KB article:

https://www.iris.co.uk/support/knowledgebase/kb/10972

This error has been caused by a conflict between a recent update for Windows from Microsoft which has caused a conflict with some reports when exporting to PDF.

In order to prevent this error occurring, we have supplied a patch. Once this is installed you will be able to save reports as PDF as normal. Please follow the steps below:

Download the patch here.
• Once downloaded, right click on the Patch.zip file and click “Extract All…..

• Tick “Show Extracted Files when complete” then click “Extract

• Once the extraction has completed, click “Organise” and then “Select All

• Right click on any file and then click “Install

• Tick “Do this for all current items” and then click “Yes

Once the process has completed you will be able to export to pdf, publish or email payslips as normal.

With these fonts in place, the is no need for you to remove the Windows Update responsible for the original conflict.


Previous Advice prior to receiving the updated patch files as detailed above.

We have identified the Windows update from Microsoft which has caused this problem:

https://support.microsoft.com/en-us/kb/3102429

PAYE-Master Users: The latest version of PAYE-Master is not affected by the conflict caused by this Microsoft update. If you are using PAYE-Master and are getting the error 999 or cannot save reports to PDF format please update to the latest version as soon as possible. Click here for PAYE-Master updates.

All other payroll software:

Please remove this update to restore the functionality to export reports to PDF format.

To remove the update, go to “Control Panel” > “Programs and Features” > “View Installed updates

In the list find the entry “Update for Microsoft Windows(KB3102429)” right click on this and uninstall.

Once removed, restart your PC and you will be able to export to PDF as normal.

PLEASE NOTE: The Microsoft Update process WILL attempt to install this update again unless it is prevented. Please seek advice /assistance from your IT support to ensure this update is prevented from being re applied at a later date, otherwise this problem will re occur.

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