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IAS - 11884 : How do I send in my IRIS Accountancy Suite installer log files after an update or installation failure?

Article ID

ias-11884

Article Name

IAS - 11884 : How do I send in my IRIS Accountancy Suite installer log files after an update or installation failure?

Created Date

25th November 2020

Product

Problem

My update or installation has failed how do I send in my log files?

Resolution

Right Click on your IRIS Accountancy Suite Menu icon/shortcut and select “Properties”.

Desktop icon

On the Shortcut Tab. Click on the button “Find Target” or “Open file location” 

Properties

The IRIS folder will now open, locate the ‘Logs’ Folder and open, locate the ‘Installer Logs’ folder within.

Installer Logs location
Installer Logs

Right-Click on the folder and choose > Send to (Compressed) Zip folder 

Compressed folder

This will then create another file within the ‘Logs’ folder called InstallerLogs.Zip (make a note of its location) 

Please then attach this InstallerLogs.Zip file to an email and send it to technicalsupport@iris.co.uk 



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