PTP Important Known Issues
It is important to us that we resolve any problems that are found in the PTP Software.
If your problem is listed below, we are working hard to resolve these as quickly as possible.
Issues that have been fixed or are due to be fixed in the next release, are identified as such.
For information on the next release dates, click here.
PTP CT Platform
Outstanding issues
Claiming RDEC as a SME receiving error 9281
Claiming RDEC as a SME subcontractor
In addition, HMRC have advised that when claiming RDEC as a SME subcontractor to a large company, users are unable to complete both boxes 650 and 657 on the CT600 form and may get Error 9281-Box 650 can only be competed if at least one of the boxes 670, 675 or 680 is greater than 0 (zero).]
Workaround
For SMEs, DO NOT make entries in boxes 650 and 657. In both cases you must still submit the R&D expenditure credit claim.
HMRC have advised that this is scheduled will be resolved in April 2025.
Issues resolved in the Spring 2024 release (v24.1.203)
CT Platform Box 166 is appearing blank on the CT600L
Box L166 was not being populated on the small and medium enterprise (SME) R&D section of the CT600L.
CT – Unable to enter 0 in box 327
It was not possible to enter 0 in box 327 on Page 4 of the main CT600 return.
PTP Tax Platform
Outstanding issues
Error message when attempting to open and view a client tax return (v24.1.203)
It has been reported that in version 24.1.203 of PTP Tax Platform, if you have a password protected database, it is not possible to open and view client tax returns. When selecting to view a client’s tax return an error message is being presented.
Resolution
Please contact PTP Support who will apply a temporary fix for this issue.
This issue is due to be fixed in the next release.
Class 2 NIC calculation is incorrectly using 53 weeks
The Class 2 NIC calculation is incorrectly using 53 weeks instead of 52 weeks.
Workaround
The workaround is to amend the value via the Calculation screen.
This issue is due to be fixed in the next release.
Issues resolved in the Autumn 2023 service pack release (v23.3.124)
Trust return – the Annual exemption amount must be either £0.00 or £12,300
It had been reported for trust clients (Trust type: Personal representative) entering capital gains data for a 2024 tax return, the software would present the following validation message when attempting to enter the correct amount of AEA in box 5.15, “The annual exemption amount (the sum of the values at boxes 5.7 and 5.15) must be either £0.00 or £12,300.
PTP Tax Expense
Issues resolved in the Spring 2024 release (v24.1.205)
Unable to print P11d forms and P11d not included in the XML in version 24.1.203
It had been reported that in the latest version 24.1.203 of tax expense, when attempting to print a P11d the following message was being presented: ‘Nothing to print‘. In addition to this, the P11d was not included within the XML submission.
Issues resolved in the Autumn service pack 2023 release (v23.3.124)
Class 1A NIC report is applying the 2023 rate to all years
It had been reported that the Class 1A NIC report was applying the 2023 rate to all years. Class 1A NIC report is now applying the correct rates for each tax year.
PTP VAT Filer
Issues resolved in the Autumn 2023 service release (v23.3.124)
Long accounting period and short accounting period cannot be submitted
It had been reported that within PTP VAT Filer, some customers couldn’t submit long accounting periods and short accounting periods. The software showed the obligation period correctly but when submission was attempted, an error message was received.
