IRIS Customer Suport Internship


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Job Summary
IRIS Software are currently seeking a Telemarketing Executive for our Manchester office. The successful applicant will proactively contact SME prospects as directed, promote the Iris brand in a professional manner, generate and secure quality, qualified appointments for the New Business Sales and Webex teams, and build a pipeline of opportunities to secure future sales and growth for the SME team.
Main Responsibilities
Undertake outbound telemarketing activity with SME prospects as directed 
Undertake inbound telemarketing activity with SME prospects as directed 
Book quality, qualified appointments with prospects to secure the future success of the SME business team 
Meet and exceed sales revenue targets inline with agreed Key Performance Indicators (KPI’s) as directed by the SME Telemarketing Team Manager 
Build, manage and maintain a pipeline of opportunities To identify cross-selling opportunities and referrals for other areas of the IRIS business 
Continually update and cleanse the prospect database with key marketing and competitor information as directed
Key Relationships
SME Prospects 
SME Telesales Team 
SME Telemarketing Manager 
SME Tele-business Manager 
• Preferably educated to Degree level 
• Good standard of English and Maths
Proven telesales/telemarketing experience 
B2B sales experience 
Cold Calling experience to senior management FD’s, MD’s 
Previous Sales Training: i.e. open questions, call handling, overcoming objections, persuasion skills etc. 
Pipeline management
Client & customer focus 
Continual improvement 
Performance focus 
Expert knowledge 
Technical professional expertise 
Confidence & Communication 
Managing Self 

Job Summary

IRIS is the UK’s market leading provider of business critical software and services to the UK accountancy and payroll sectors, with over 34 years of experience.  More than 45,000 firms rely on IRIS every day to run their business and 60% of the top 50 accountancy practices are IRIS Customers

The company is committed to investing in talented graduates and offers the opportunity to work alongside an established team of highly skilled support consultants providing world class support to our customers on a variety of software offerings including on premise and cloud.

 Programme Details


 In 2014 IRIS will be recruiting 2 graduates into the Customer Support Team.

The successful candidate will be from an accountancy, tax or a technical background and will be working as part of a frontline team helping our customers in using complex software products.  The role will require learning new skills and bringing a focused attitude to the tasks

The programme will be full time (37.5 hours per week) on a 1 year fixed term contract starting September 2014.  The role is based at our Datchet, Berkshire HQ.



 We are looking for Accountancy Graduates who are helpful quick learners who have outstanding communication skills and an enthusiastic approach. Equally important are initiative, problem solving skills and can do customer focussed approach attitude.

Interested candidates who would like to apply should send their CV and covering letter to quoting “Internship” in the subject.

Closing Date: Friday 15th August 2014

Apply here

Closing date:
15 Aug 2014


On application

Reference No.:

Position type:
1 Year FTC

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