Current vacancies

Associate Implementation Consultant


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Job Summary
IRIS Software are currently seeking a Telemarketing Executive for our Manchester office. The successful applicant will proactively contact SME prospects as directed, promote the Iris brand in a professional manner, generate and secure quality, qualified appointments for the New Business Sales and Webex teams, and build a pipeline of opportunities to secure future sales and growth for the SME team.
Main Responsibilities
Undertake outbound telemarketing activity with SME prospects as directed 
Undertake inbound telemarketing activity with SME prospects as directed 
Book quality, qualified appointments with prospects to secure the future success of the SME business team 
Meet and exceed sales revenue targets inline with agreed Key Performance Indicators (KPI’s) as directed by the SME Telemarketing Team Manager 
Build, manage and maintain a pipeline of opportunities To identify cross-selling opportunities and referrals for other areas of the IRIS business 
Continually update and cleanse the prospect database with key marketing and competitor information as directed
Key Relationships
SME Prospects 
SME Telesales Team 
SME Telemarketing Manager 
SME Tele-business Manager 
• Preferably educated to Degree level 
• Good standard of English and Maths
Proven telesales/telemarketing experience 
B2B sales experience 
Cold Calling experience to senior management FD’s, MD’s 
Previous Sales Training: i.e. open questions, call handling, overcoming objections, persuasion skills etc. 
Pipeline management
Client & customer focus 
Continual improvement 
Performance focus 
Expert knowledge 
Technical professional expertise 
Confidence & Communication 
Managing Self 

Job Summary

This role is within the implementations team covering the implementations of IRIS Practice, OpenDocs, data migrations and hosted solutions. The role is to ensure the projects are delivered on time, to budget as well as ensuring customer expectation is managed.
 Projects will involve onsite visits to complete the work as appropriate.

Main Responsibilities


  • completing installations/relocations
  • data conversions
  • practice reporting/sql querying
  • project handover to support where appropriate
  • Supporting and assisting with escalations


Key Relationships


  • Service Leadership Team
  • Training Team Lead
  • IT
  • Sales


  • Good Standard of Maths and English



  • Experience of working within a Data/Analysis/Technical role
  • Experience within Customer Support/Technical role



  • Excellent communication skills
  • Team Player
  • Ownership
  • Client and Customer Focused
  • Technical and Professional Expertise


Apply here

Closing date:
17 Jan 2014


On application

Reference No.:

Position type:

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