Current vacancies

CPMS Team Leader


Apply here

Job Summary

The CPMS Team leader will be responsible managing a small team of Payroll coordinators whose collective goal is to process the bureaus client’s payrolls, ensuring all deadlines are meet while maintaining the departments quality KPI’s.


The Team leader will also be responsible for taking on new clients, scheduling the team’s workload while delivering excellent customer service for all clients.



Main Responsibilities

Department Duties:

Build, develop and motivate your team through outstanding leadership, inspiring individuals to maximize their performance while dealing honestly with poor performance

• Regularly coach individual team members and set PDP’s to help in areas where performance improvement has been identified

• Manage daily/weekly/monthly KPIs

• Monitor team and individual productivity to ensure that service level agreements (SLAs) are maintained

• Ensure that the agreed quality targets are being met

• Be involved in the recruitment process for all new team members

• Promote team building and form good relationships with other areas of the business

• Conduct performance reviews and sets objectives that tie in with the departmental goals

• Manage time effectively and meet agreed deadlines

• Show excellent commercial awareness and understand all the aspects of the payroll cycle

• Act as point of escalation for team concerns/customer complaints/issues to be fed back to the Senior Bureau Manager/ Bureau Manager

• Produce management reports to show performance of departmental KPIs

• Ensure monthly capacity and schedules are adhered to

o Schedule work daily/weekly/monthly

o Allocate work daily/weekly/monthly

o Monitor work progress


Payroll Duties:

• Ensure yours, and your team members, client payrolls are processed accurately and on time

• Dealing with any client payroll questions or queries

• Become an expert on Cascade Payroll and Integration modules

• Feedback any ideas on how we can improve our product, procedures and processes

• Ensure you are up to date with Payroll legislation and any new policies introduced by the government

• Ensure the Company meet the highest standard of client service

• You may also be required, at times, to carry out other tasks or duties appropriate to your grade at the request of the line manager or another senior manager

 Key Relationships

• Stockton Bureau

• Cascade Development

• Cascade Support

• Cascade and Manchester Sales


• GCSE Maths and English or equivalent

• Payroll Qualification advantageous



• Minimum of 3 to 5 years of payroll processing experience

• Knowledge of PAYE and Auto enrolment legislation

• Must have experience with processing a payroll from start to finish

• Payroll related benefits administration which includes BACS, HMRC and Pension reconciliations

• Proven customer service skills while maintaining a confidential work environment

• Proficient in Excel, Word and Outlook

• Have knowledge and experience of using computer based payroll packages

• Be highly numerate and able to work to a high degree of accuracy

• Good communication skills (written and oral) with a strong customer focus

• A committed team player, detail oriented and an effective communicator

• Flexible personal style to work with diverse personalities. Professional, yet personable demeanour

• Ability to effectively communicate information to employees and management

• Preferably studying towards a recognised professional payroll qualification, however this is not a requirement


• Team Leadership

• Payroll Processing

• PAYE Legislation

• AE Legislation

• Interpersonal Awareness

• Teamwork

• Customer Awareness

• Drive for Achievement

• Resilience

• Initiative

• Innovation

• Planning & Organising

• Commercial Awareness




Apply here

Closing date:
30 Jun 2017


On Application

Reference No.:

Position type:

IRIS on Twitter IRIS blog IRIS on LinkedIn IRIS on YouTube