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Customer Support Associate

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Job Summary

 

To process support enquiries received from SME payroll & accounting software via telephone or email. The Support Technician will provide 1st class customer support through to resolution/escalation of the query.

 

Key Responsibilities:

• Effectively answering and logging customer queries related to SME Software via telephone, email and fax

• To portray the company and Group in a strong manner, positively influencing the volume of customer renewals.

• To Identify opportunities for product improvement and relay to management

• To become a product expert and keep abreast of all changes in products and legislation affecting any of the SME software

 

 Key Relationships:

• Customer Support Employees; Support, QA, Development,

• IRIS SME Customers

• IRIS Group Employees

 

Qualifications:

 

• Good standard of English and Maths 

Experience:

• Experience gained within a software helpdesk environment

• Experience of working with payroll or accounts software (desirable)

• Payroll or Accounts knowledge (desirable)

• Customer Service experience

Competencies:

• Excellent communication skills

• Patient and courteous approach to customers

• Excellent Customer Service Experience

• Technical/Payroll bias

• Team player

• Strong attention to detail

 

 

 

 

Apply here

Closing date:
14 Jul 2017

Location:
Wigan

Salary:
On Application

Reference No.:
2380

Position type:
Permanent

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