Current vacancies

Customer Support Associate


Apply here

Job Summary


To process support enquiries received from SME payroll & accounting software via telephone or email. The Support Technician will provide 1st class customer support through to resolution/escalation of the query.


Key Responsibilities:

• Effectively answering and logging customer queries related to SME Software via telephone, email and fax

• To portray the company and Group in a strong manner, positively influencing the volume of customer renewals.

• To Identify opportunities for product improvement and relay to management

• To become a product expert and keep abreast of all changes in products and legislation affecting any of the SME software


 Key Relationships:

• Customer Support Employees; Support, QA, Development,

• IRIS SME Customers

• IRIS Group Employees




• Good standard of English and Maths 


• Experience gained within a software helpdesk environment

• Experience of working with payroll or accounts software (desirable)

• Payroll or Accounts knowledge (desirable)

• Customer Service experience


• Excellent communication skills

• Patient and courteous approach to customers

• Excellent Customer Service Experience

• Technical/Payroll bias

• Team player

• Strong attention to detail





Apply here

Closing date:
14 Jul 2017


On Application

Reference No.:

Position type:

IRIS on Twitter IRIS blog IRIS on LinkedIn IRIS on YouTube