Current vacancies

Customer Support Consultant

Call

Apply here

Job Summary

To deal with any support issues 1st line and 2nd line can’t resolve, to assist other Departments with improving the product and to provide excellent customer service.

 Work Organisation

•Plan and organise own work schedule

•Obtain and organise information in support of own work activities

•Follow agreed project plans

 Main Responsibilities

•Provide Technical Support to customer base

•Highlight any problems (bugs) to Development / QA

•Developing utilities to help support

•Maintain and develop Technical knowledge in line with changing technology

•Assist Frontline support staff with queries/issues

•Complete callbacks within designated timescales

•Respond to incoming emails

•Log details of all support actions in CRM system

•Onsite visits in respect of problem customers/consultancy etc as required

 Key Relationships

IRIS Client's

IRIS Payroll Team

Customer Support Team

Qualifications

Good Standard of Maths and English

Experience 

Attitude

•Show high levels of professionalism and integrity and promote these behaviours in others

•Demonstrate a positive/constructive attitude to work

•Buy-in to agreed team, department and company decisions and objectives

•Demonstrate a high level of personal commitment.

•Help others and promote team working within and outside own team/department

•Actively encourage and support high levels of innovation and creativity.

•Consistently try to achieve best possible result in own work and encourage this in others

 

Self Development

•Develop ones-self to enhance performance

•Review training and development needs for work related tasks

•Identify and agree personal development needs

Competencies

Excellent Communication skills

Proactive

Self-Starter

Apply here

Closing date:
11 Aug 2016

Location:
Stockton

Salary:
On Application

Reference No.:
2132

Position type:
Permanent

IRIS on Twitter IRIS blog IRIS on LinkedIn IRIS on YouTube