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Customer Support Executive

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Job Summary:

The main purpose of this role is to service and support our customers with queries relating to our numerous products. The successful candidate will need to be comfortable focusing on customer retention as well as consistently delivering an extremely high level of quality. The role is an email and telephone based role meaning we are looking for strong communication skills. You will need to be a team player and self-motivated.

Main responsibilities:

• To provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible

• To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working

• Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies

• To recognise and act upon all retention opportunities

• To meet KPI’s set by the department manager as well as work with department SLA’s at all times

• To achieve and exceed individual KPI’s set by department manager

 

Key relationships:

• KashFlow Customers

• Customer Support Manager

• Customer Support Team

• Development team

Qualifications:

• GSCE grades of C or above in Math’s and English

• Excellent Standard of Written and spoken English

• Must be computer literate and have a good technical understanding

• A competent understanding of bookkeeping and accounting

 

Experience:

• Good interpersonal and customer facing skills, able to empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment

• A conscientious, flexible and ‘can do’ working style

• Good written and oral communication skills. Ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments

• Confidence to deal with difficult situations and to know when appropriate to seek guidance from line manager

• Proven drive and enthusiasm for delivering a very high level of customer service/satisfaction

• Good team working skills and ability to work with minimal supervision

• Proven desire to update product knowledge and skill set where required

• A competent understanding of Customer Retention

 

Competencies:

• Communication Skills

• Technical Competence

• Team Player

• Interpersonal Awareness

• Commercial Acumen

 

Apply here

Closing date:
17 Dec 2016

Location:
London

Salary:
On application

Reference No.:
4624

Position type:
Permanent

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