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Open Website Team Manager


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Job Summary
IRIS Software are currently seeking a Telemarketing Executive for our Manchester office. The successful applicant will proactively contact SME prospects as directed, promote the Iris brand in a professional manner, generate and secure quality, qualified appointments for the New Business Sales and Webex teams, and build a pipeline of opportunities to secure future sales and growth for the SME team.
Main Responsibilities
Undertake outbound telemarketing activity with SME prospects as directed 
Undertake inbound telemarketing activity with SME prospects as directed 
Book quality, qualified appointments with prospects to secure the future success of the SME business team 
Meet and exceed sales revenue targets inline with agreed Key Performance Indicators (KPI’s) as directed by the SME Telemarketing Team Manager 
Build, manage and maintain a pipeline of opportunities To identify cross-selling opportunities and referrals for other areas of the IRIS business 
Continually update and cleanse the prospect database with key marketing and competitor information as directed
Key Relationships
SME Prospects 
SME Telesales Team 
SME Telemarketing Manager 
SME Tele-business Manager 
• Preferably educated to Degree level 
• Good standard of English and Maths
Proven telesales/telemarketing experience 
B2B sales experience 
Cold Calling experience to senior management FD’s, MD’s 
Previous Sales Training: i.e. open questions, call handling, overcoming objections, persuasion skills etc. 
Pipeline management
Client & customer focus 
Continual improvement 
Performance focus 
Expert knowledge 
Technical professional expertise 
Confidence & Communication 
Managing Self 

Job Summary

With over 35 years' experience, IRIS is the UK's market leading provider of business critical software and services to the UK accountancy and payroll sectors. Over 53,500 companies rely on IRIS every day to run their businesses, including SMEs, corporates and 50% of all UK accountancy firms.

 IRIS Open Website team designs, develops and hosts websites for IRIS Accountancy customers.

We are looking for an experienced team manager who can lead the team through a period of change, modernise systems and processes and improve performance.

The successful candidates will be lead the team of website developers through the design and delivery of websites to 900 customers ensuring their expectations are met and to a high standard.

Part of the role will be improving processes as well as identifying risks to the business and work to resolve issues blocking product delivery.

Being a mentor and guiding the team to deliver is critical to the success of this role. 

Main Responsibilities

Managing a team of 5 developers and designers responsible for delivery of website design to IRIS Accountancy clients.

Ensuring the team are performing and delivering to a high standard.

Improving and streamlining  processes to manage an efficient  team

Facilitating the upgrade of technologies within the team.

Guiding and mentoring the team. 

Key Relationships

     Head of Professional Services

    OpenWebsite team

    Wider Professional Services team


    Degree level or equivalent


    Sound proven team Management within Website design/development

    Sound commercial experience.

    Experienced line manager with skills in performance management

    Excellent communication and organisational skills

    Track record of process improvement

    Proven skills in increasing team performance

    Strong customer focus and resilient

    Desire to take ownership of issues and proactive in seeking resolutions

    Excellent understanding of Technical Web Development (PHP, HTML & CSS jquery)

    Knowledge of SEO, Wordpress advantageous 

    Project Management experience an advantage


    Excellent Communication skills

    People Manager



    Attention to Detail

    Ability to Deliver

    Highly Organised

    Apply here

    Closing date:
    18 Dec 2015


    On application

    Reference No.:

    Position type:

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