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SOP Administrator - Fixed term contract

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Job Summary

To provide a sales order processing and customer care service via telephone, email to external and internal customers of Iris Software Group

Key Responsibilities:

• Daily liaison with external clients and internal departments including sales, finance and customer care via telephone & email to discuss and resolve customer and system queries.

 

• Delivering first class customer service, ensuring the customer has a satisfactory customer experience

 

• Processing of orders, resolving any order related queries

 

• To help ensure that all aspects of daily/weekly tasks are completed in a timely fashion

 

• Set up customer records, maintaining and actioning amendments to customer accounts.

 

• Dispatching the product and assisting with the initial set up.

 

• To assist on any other ad-hoc duties as required but not limited to administration duties.

 

Key Relationships:

• IRIS Sales

• IRIS Customers

• IRIS Customer Care

• IRIS Support

 

 Qualifications:

• Good standard of English and Maths

Experience:

• Experience within administration/order processing/customer service (office based)

• Able to demonstrate excellent customer service skills

• Problem solving skills

• Excellent Communication skills

 

Compentencies: 

• Teamwork

• Customer Awareness

• Initiative/Can do attitude

• Planning & Organising

• Communication skills

• Attention to Detail

• Numerate

 

Apply here

Closing date:
30 Jun 2017

Location:
Slough

Salary:
Upon application

Reference No.:
4775

Position type:
6 month Fixed term contract

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