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Technical Services Specialist


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Job Summary

To ensure all Technical Service Implementations are carried out in accordance with the defined implementation processes to the highest standards and within the allocated timeframes.


Key Responsibilities:

• Carry out Data Migrations / Technical Service Implementations in accordance with defined process documentation.

• Ensure Communication is clear and concise to Project Managers, Consultants, Service Desk and Customers.

• Advise Project Managers and clients with complex / bespoke data migrations or Implementations.

• Ensure Implementations are carried out within the specified timescales.

• Highlight issues or concerns in person and followed up by emails to Project Managers and Customers.

• Refine processes and documentation where necessary in line with new releases / new technologies and better ways of working.

• Take responsibility for allocated work from start to finish.

• Assist the Infrastructure Team and advise / help where necessary.

• Understand and perform all types of Technical Service Implementations as defined in the Bible to provide cover for Absence, Holidays and urgent request work.

• Ensure all customer data is secure, encrypted and transferred in line with Cascade’s security Requirements.

• Manage, Review and Implement submitted change control requests where required.

• Maintain the current data migration platform and develop new solutions to align with changing requirements.

• Develop new solutions for increased efficiency and security around any technical service offered.



Key Relationships:

• Team Leader

• Technical Operations Manager

• Project Managers

• Project co-ordinator

• Third line technical support team



• MCTS (70-433 / 70-461) Is desirable

• Professional qualifications supporting technical or procedural disciplines.



• T-SQL – confidence creating, reading and enhancing large procedures and scripts.

• Familiar with SQL Server 2008 / 2012 /2014 and some database administration tasks – Backup / Restore, Account permissions, Log shipping

• Familiarity with Windows Server 2008 / 2012

• Competent user of IIS – familiar with configuring websites, IP restrictions, error redirection

• Some exposure to ASP, ASP.Net, C# and JavaScript would be advantageous

• Basic Networking fundamentals – IP Addresses, port numbers, DNS – understanding the principles.

• Attention to detail

• Methodical approach to work assigned.

• Highly PC Literate / Familiar with core Microsoft Products (Word/Excel/IE)




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Closing date:
20 Dec 2016


On Application

Reference No.:

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