Current vacancies

Third Line Support Developer

Call

Apply here

Job Summary

The role will be challenging and varied but mainly consisting of 3rd line technical support utilising SQL Server, Classic ASP and ASP .NET C#

Some interaction with Cascade's customers (although mainly technical support) on the telephone will also be required as part of the daily duties


Main Responsibilities

• Ensure 3rd line support incidents are handled within the proscribed SLA for the assigned severity

• Provide an escalation point for 1st / 2nd line service desk on incidents that cannot be resolved at front line.

• Diagnose and log application defects for review and implementation by the development team.

• Provide support to the infrastructure team during upgrades to the cloud systems.

• Provide client updates and comply with individual KPI metrics that define performance and customer service.

  

Key Relationships

• Senior Third Line Technician

• Service Desk

• Development team

• Infrastructure

• Technical Services

  

Qualifications

• ASP .NET with C# to Maintenance Level. A minimum of 12 months’ experience developing or maintaining ASP.Net applications is required.

• SQL Server 2008/2012/2014. A minimum of 12 months’ experience using T-SQL including complex query design, stored procedures, views and functions.

• Consistent, calm and logical approach to technical problem solving

• Microsoft accreditation in SQL development or .Net development would be advantageous.

• Highly PC Literate / Familiar with core Microsoft Products (Word/Excel/IE)

  Experience

• Experience working within a technical support role

• Willingness to “chip in” with Service Desk duties from time to time

• Ability to converse with customers of ALL levels and abilities

• Experience in diagnosing software / user based issues

• Strong customer service skills

• Advanced Excel User

 

     

Apply here

Closing date:
07 Jul 2017

Location:
Leeds

Salary:
On Application

Reference No.:
2351

Position type:
Permanent

IRIS on Twitter IRIS blog IRIS on LinkedIn IRIS on YouTube