Current vacancies

Third Line Support Developer


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Job Summary

The role will be challenging and varied but mainly consisting of 3rd line technical support utilising SQL Server, Classic ASP and ASP .NET C#

Some interaction with Cascade's customers (although mainly technical support) on the telephone will also be required as part of the daily duties

Main Responsibilities

• Ensure 3rd line support incidents are handled within the proscribed SLA for the assigned severity

• Provide an escalation point for 1st / 2nd line service desk on incidents that cannot be resolved at front line.

• Diagnose and log application defects for review and implementation by the development team.

• Provide support to the infrastructure team during upgrades to the cloud systems.

• Provide client updates and comply with individual KPI metrics that define performance and customer service.


Key Relationships

• Senior Third Line Technician

• Service Desk

• Development team

• Infrastructure

• Technical Services



• ASP .NET with C# to Maintenance Level. A minimum of 12 months’ experience developing or maintaining ASP.Net applications is required.

• SQL Server 2008/2012/2014. A minimum of 12 months’ experience using T-SQL including complex query design, stored procedures, views and functions.

• Consistent, calm and logical approach to technical problem solving

• Microsoft accreditation in SQL development or .Net development would be advantageous.

• Highly PC Literate / Familiar with core Microsoft Products (Word/Excel/IE)


• Experience working within a technical support role

• Willingness to “chip in” with Service Desk duties from time to time

• Ability to converse with customers of ALL levels and abilities

• Experience in diagnosing software / user based issues

• Strong customer service skills

• Advanced Excel User



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Closing date:
07 Jul 2017


On Application

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