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Third Line Support Developer


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Job Summary

Due to an increase in sales to new customers, we are expanding our Support and Development team, creating another role for a Support Developer. This role is key to the successful operation and future growth of Cascade HR and gives the right candidate a real chance to make a difference to this small team.

The role will be challenging and varied but mainly consisting of 3rd line technical support utilising SQL Server 2008 /2012 2014 and ASP/ASP .NET C#

Some interaction with Cascade's customers (although mainly technical support) on the telephone will also be required as part of the daily duties.

Main Responsibilities

• Proving 3rd line technical support utilising SQL Server 2008 /2012 2014 and ASP/ASP .NET C#

The Candidate:

•You get a real kick out of solving technical problems and providing excellent customer service.

•You follow a structured approach to logical problem solving.

•You have a sense of urgency regarding problem resolution.

•As a true IT professional you will be quick to fit with the existing team, keen to assist wherever required.

•With limited technical assistance from others, you will be quick to learn and approach unknown technical areas with enthusiasm and confidence.

•You will be a self-starter with strong motivation and a good sense of what needs to be done.

•Your confident, professional telephone manner will assist you, where necessary to talk to our customer base at the correct technical level.

Key Relationships

•Development team

•External Customers


•Highly PC Literate / Familiar with core Microsoft Products (Word/Excel/IE)


 Required Skills:

•ASP .NET with C# to Maintenance Level. A minimum of 12 months experience developing or maintaining ASP.Net applications is required.

•SQL Server 2008/2012/2014. A minimum of 12 months experience using T-SQL including complex query design, stored procedures, views and functions.

•Consistent, calm and logical approach to technical problem solving

•Highly PC Literate / Familiar with core Microsoft Products (Word/Excel/IE)

Desired Experience/qualities:

•Experience working within a technical support role

•Willingness to “chip in” with Service Desk duties from time to time

•Ability to converse with customers of ALL levels and abilities

•Experience in diagnosing software / user based issues

•Strong customer service skills

•Advanced Excel User


•Problem solving

•Self starter

•Technical Professional Expertise

•Confidence & Communication

•Willingness to learn


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Closing date:
07 Sep 2016


On Application

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