Toby Lester
2 minutes length
Posted: 19th June 2019

Summer roll-up made easy

As the summer term comes to a close, school staff are busy saying goodbye to their 2019 leavers and preparing for new starters. Summer events, exam season and the usual end-of-year wrap up makes the last few weeks in the run-up to the summer holiday a busy time for office teams. That’s why our summer roll-up process is designed to be anything but complicated!

For those moments where you could use a helping hand, our Support team are never far away. No matter how big or small your question or query, there’s a convenient way to get in touch with us; here’s how we can help your school this summer!

Chat to us

Our knowledgeable and friendly Support team are available via Live Chat to provide the help you need in moments. In fact, even during our busiest times of the year, on average, our team will respond to customer queries in no longer than 90 seconds – they’re so speedy, we think they should wear capes!

Simply share your question with a friendly advisor and they’ll be happy to guide you through the roll-up process or lend a hand if you encounter any difficulties, freeing you up to get on with your day.

Check out our Help Site

We’re regularly updating and improving our school help site for your benefit. Finding advice and instructions is easy with the handy search function powered by Google; simply type in a question or keyword and an answer is at your fingertips in seconds!

Our helpful videos demonstrate easy-to-follow guidance on many processes. The Help Site also offers a range of step-by-step instructions for carrying out your roll-up, from start to finish, for a variety of MIS. You can access the help site within your ParentMail account – simply click ‘Help’.

Training

Our on-site training is handy at any time of the year, but particularly for your summer roll up! Book a half or full day on-site session and a ParentMail expert will stop by to deliver training tailored to your needs. We can walk you through your summer roll-up, train up new staff and provide a refresher in any areas or processes that would be helpful for you – simply let us know what you need, and we’ll design a session to meet your needs.

We’ll call you

For those moments where you’d rather pick up the phone, simply arrange for a member of the team to call you back. To keep things clear and simple, we can remotely access your ParentMail platform during the call, guiding you through the roll-up process and answering any questions you might have as we go along.

During one of the busiest times of the year, we’re here to help. Email us at feedback@parentmail.co.uk to arrange a phone call with a support advisor or for support with any questions or queries you might have, or register your interest for on-site training. We’re waiting to hear from you!