IRIS cannot guarantee that access will be available to the myePayWindow and ePayslips Services at all times owing to Internet service interruptions and the need to maintain and upgrade software. However, IRIS will use best endeavours to ensure that the services will be available at least 98% of the time within each calendar month between the hours of 8.00 am and 8.00 pm.

IRIS ensures that routine maintenance and, wherever practicable, upgrades are scheduled for quieter periods between 6th and 20th of any month.