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Tagged: Support

Fixing your issues quicker than ever

IRIS Support has seen a vast improvement in the customer service delivered to customers in April 2015.

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Lee Noble
16 June 2015

Don’t get left without a present this Christmas!

Christmas is now less than a month away! Make sure you don’t get left waiting by placing your orders as soon as possible.

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Matthew Thompson
27 November 2013

Top tips to help you remain compliant this October

Since we launched the new IRIS website, we have more ways than ever to support you. The website and new support pages were designed to be as user-friendly as possible, with improved navigation and functionality making it much easier for you to find all the information you need. We realise that you may be busy focussing on your business though, so this post will highlight a few key points which you will need to know this month.

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Thomas Derbyshire
21 October 2013

Taxpayers spent 76 centuries on hold to government helplines last year!

According to figures from the Public Accounts Committee (PAC), taxpayers spent a total of 76 centuries on hold to various government helplines last year, including HMRC’s. This news comes after HMRC blamed their recent poor customer service on the introduction of Real Time Information.

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Matthew Thompson
4 September 2013

We now have even more ways to support you

Last month we launched the brand new IRIS website, made to be as user friendly as possible. This month we would like to highlight the new, improved support area. This new support section has been designed to make it easier than ever to find the help you need.

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Thomas Derbyshire
13 August 2013

HMRC submission update

HMRC Gateway has been undergoing updates ready for RTI since April 4th and although some of their services are back in use full service has not yet been resumed. During this time we recommend you try not to submit as you may find you are not able to submit, your submission will keep polling for lengthy periods of time and you will not receive an email response. 

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Matthew Thompson
8 April 2013
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