Emmanuel has precisely taken the available time to take me through the introduction and explanation of Iris, from the administrative level to the submission level of the production level. I believe I have gained a lot from the session.

My initial contact with Customer Support was poor. I spoke with someone for whom English was not their first language and it was difficult to understand everything they were saying. In addition the clarity of the line was also very poor. In the end it took several phone calls and hours of waiting for the support staff to realise that they didnt have the knowledge to resolve my issue. The matter was escalated to a more experienced person Alessio who also struggled to resolve my problem. However I understood everything he was saying as the clarity of the line was good and his English was much better. After several hours of trying he managed to fix my problem.

Executive explain software very well and cleared all our doubts

The explanation of how to use IRIS Elements Accounts Setup and Accounts Production was clear, professional, and informative. It provided a good understanding of the key features, processes, and practical steps involved. The guidance was well-structured and easy to follow, helping me feel more confident in using the software effectively.

Excellent support from Caroline today

Iris support was very helpful especially Monica. She went extra mile to resolve the issue.

The case worker was very much professional and expert in her job, she resolved my issue quickly and explained me other stuff as well.

Problem soon sorted via log me in which mesnt I didn’t even have to do anything

Megan was great. I've spoken with her previously. I have always found her to be professional, yet friendly, and easy to speak to. She is a credit to your company.

Emmanuel that led the call was clear, concise and accommodating. 5 star for sure.