Knowledge Base Articles

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IRIS Practice Management Knowledge Base

49 articles

iris-22-1-0-old-email-addresses-appearing-when-sending-an-email-from-communications

IRIS Practice Management

IRIS 22.1.0- Old Email Addresses Appearing when sending an email from Communications

When sending a Logged/Unlogged email from the IRIS Communications tab to a client there have been reports an email address…

iris-22-1-unable-to-change-email-address-when-sending-an-email-from-iris

IRIS Practice Management, IRIS AutoMail

IRIS 22.1- Unable to change email address when sending an email from IRIS

There is a defect in version 22.1 when sending an email from IRIS. When clicking on the magnifying glass you…

iris-pm-additional-bt-job-created-when-uploading-a-ct600-to-openspace

IRIS Practice Management, IRIS Business Tax

IRIS PM- Additional BT Job Created when uploading a CT600 to OpenSpace

When a CT600 is generated and uploaded to IRIS OpenSpace it appears to create an additional job on Practice management…

iris-21-4-0-cannot-send-an-email-to-multiple-addresses

IRIS Practice Management

IRIS 21.4.0- Cannot Send an Email To Multiple Addresses

When a user goes to send a document as an attachment on an email, they highlight and select multiple email…

iris-docs-the-document-you-are-trying-to-access-is-stored-in-iris-docs

IRIS Docs, IRIS Practice Management

The Document you are trying to access is stored in IRIS Docs

When opening a document in the Communications tab of a client within IRIS Accountancy Suite you receive the below error…

end-of-life-for-sql-2008-and-2008r2

IRIS Business Tax, IRIS Accounts Production, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail

IAS - End of Life for SQL 2008 and 2008R2

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy…

iris-accountancy-suite-migration-guide-ias-71022

IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Trust Tax, IRIS SA700, IRIS Fixed Asset Register, IRIS Charity Formats

IAS-71022 : IRIS Accountancy Suite Migration Guide

This knowledge base article is the outline of how to migrate IRIS Accountancy Suite from one machine to another and…

ias-12774

IRIS Practice Management

Unhandled Exception when uploading multiple documents to OpenSpace

This call is currently logged to the product development team. In the meantime the workaround is to upload the documents…

ias-12755

IRIS Charity Formats, IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Fixed Asset Register, IRIS SA700, IRIS Trust Tax

IAS-12755 : IRIS crashing when using the new 'Blue' client browser

We currently have this logged with the IRIS development team. In the meantime there is the workaround shown below which…

ias-12713

IRIS Practice Management

How to assign job Partners/Managers/Assignees in bulk

From practice management, Launch | Job Planning - Select Service - Tick all stages under 'Include Jobs', Ensure 'All Clients'…