Knowledge Base Articles

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

IRIS Practice Management Knowledge Base

48 articles

iris-22-1-unable-to-change-email-address-when-sending-an-email-from-iris

IRIS Practice Management, IRIS AutoMail

IRIS 22.1- Unable to change email address when sending an email from IRIS

There is a defect in version 22.1 when sending an email from IRIS. When clicking on the magnifying glass you…

iris-pm-additional-bt-job-created-when-uploading-a-ct600-to-openspace

IRIS Practice Management, IRIS Business Tax

IRIS PM- Additional BT Job Created when uploading a CT600 to OpenSpace

When a CT600 is generated and uploaded to IRIS OpenSpace it appears to create an additional job on Practice management…

iris-21-4-0-cannot-send-an-email-to-multiple-addresses

IRIS Practice Management

IRIS 21.4.0- Cannot Send an Email To Multiple Addresses

When a user goes to send a document as an attachment on an email, they highlight and select multiple email…

iris-docs-the-document-you-are-trying-to-access-is-stored-in-iris-docs

IRIS Docs, IRIS Practice Management

The Document you are trying to access is stored in IRIS Docs

When opening a document in the Communications tab of a client within IRIS Accountancy Suite you receive the below error…

end-of-life-for-sql-2008-and-2008r2

IRIS Business Tax, IRIS Accounts Production, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail

IAS - End of Life for SQL 2008 and 2008R2

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy…

iris-accountancy-suite-migration-guide-ias-71022

IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Trust Tax, IRIS SA700, IRIS Fixed Asset Register, IRIS Charity Formats

IAS-71022 : IRIS Accountancy Suite Migration Guide

This migration guide addresses how to migrate the database to a new full installation of IRIS Before completion of the…

ias-12774

IRIS Practice Management

Unhandled Exception when uploading multiple documents to OpenSpace

This call is currently logged to the product development team. In the meantime the workaround is to upload the documents…

ias-12755

IRIS Charity Formats, IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Fixed Asset Register, IRIS SA700, IRIS Trust Tax

IAS-12755 : IRIS crashing when using the new 'Blue' client browser

We currently have this logged with the IRIS development team. In the meantime there is the workaround shown below which…

ias-12713

IRIS Practice Management

How to assign job Partners/Managers/Assignees in bulk

From practice management, Launch | Job Planning - Select Service - Tick all stages under 'Include Jobs', Ensure 'All Clients'…

ias-12468

IRIS Practice Management

Datamine for Gross Income on Land and Property

The three fields mentioned below will be available to datamine within the 17.2 update of Iris Accountancy Suite. This is…