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IRIS P11D Organiser Knowledge Base

30 articles

11829

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS P11D Organiser, IRIS Bookkeeping, IRIS GP Accounts

Common installation / update problems

Installation Guides For guides on installing, updating or moving payroll please click here. Contents We have found a problem with…

11654

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, Earnie, IRIS Earnie IQ, IRIS P11D Organiser, IRIS Bookkeeping, IRIS GP Accounts

Where can I find the latest updates for my software

The latest versions and updates can be found here:  IRIS Software Updates This covers our HCM / Payroll products including:…

12211

IRIS PAYE-Master, Earnie, IRIS Payroll Business, IRIS Earnie IQ, IRIS Bureau Payroll, IRIS GP Accounts, IRIS GP Payroll, IRIS P11D Organiser

Christmas 2019 Opening Hours

Our support teams will be available during the following times over the Christmas period: 23rd December – 09.00 – 17:0024th…

ias-12958

IRIS P11D Organiser

P11D not generating for benefits that has been rolled forward

This is due to be fixed in version 19.1.1 of IRIS. As a workaround the user would be required to…

ias-12957

IRIS P11D Organiser

Directors/employees with benefits on the 2nd job are not generating the P11D

This is due to be fixed in version 19.1.1 of IRIS. As a work around the user can delete the…

12208

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS P11D Organiser, IRIS Bookkeeping, IRIS GP Accounts

Error 1310: Error writing to file

This is a Windows error and will occur when the user account running the installation/update does not have the nessesary…

ias-12953

IRIS P11D Organiser

error message: 'cashforgone element is invalid' when trying to run P11D

Please do the following to remove this error: 1. Delete existing car benefits for the employees mentioned in the error…

ias-12943

IRIS P11D Organiser

Loan detail | 'Use Calculated Value' option is calculated at 3% instead of 2.5%

This will be fixed in the service pack 19.1.1 release of IRIS. As a workaround, the user should go to…

ias-12942

IRIS P11D Organiser

Receiving error message 'Missing Detail: No P11Ds included

This will be fixed in the service pack 19.1.1 release of IRIS. Customers are advised to wait until then, however…

11697

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS P11D Organiser, IRIS Bookkeeping, IRIS GP Accounts

1603 Fatal Error during installation / 1706 no valid source could be found

set up setup could not find the specified path or disk please check that the proper disk is inserted or…