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Scanned Documents from a network scanner not appearing in IRIS Docs

Article ID
ias-11738
Article Name
Scanned Documents from a network scanner not appearing in IRIS Docs
Created Date
6th July 2014
Product
IRIS Docs
Problem
Documents have been processed by a network scanner, but they do not appear in IRIS Docs.
Resolution
To retrieve the scanned documents please follow the steps shown below:
  • Connect onto the server which IRIS Docs is installed on
  • Click Start
  • Type run and select programme
  • Type services.msc
  • Click OK
  • Restart the INVU V6 Processing Engine Service After 5 minutes the scanned documents should appear in the relevant user’s intray.

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