IAS-5499: IRIS Startup Failure - Login Failed for user 'IrisCiris'

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Article ID IAS-5499
Article Name IRIS Startup Failure - Login Failed for user 'IrisCiris'
Created Date 25 Feb 2008 00:00:00
Product IRIS Hardware
Problem When trying to load the IRIS Main Menu the user can get the following error message:

Startup Failure, Login Failure.
Resolution There are a few causes for this error either IRIS has been moved to a new pc or server or the SQL Services are not started on the PC

Following the steps below may help to resolve the issue.

Solution 1
  • Click Start, Right click My Computer and select Manage
  • Double click on Services and Applications
  • Double click on Services
  • Right Click the service called SQL Server (IRISPRACTICE) and click Start
  • Retry IRIS again

  • Solution 2
  • Click Start, Click Run
  • Type cmd and click OK
  • Type cd\ and press enter
  • Type cd IRIS and press enter

  • NOTE: This assumes that the IRIS folder is located on C Drive. If it is held on a different drive or under a different folder amend the instructions accordingly

  • Type hostname and press enter
  • Type createpracticelogin hostname\IRISPRACTICE IRIS and press enter
  • Once this has run successfully please retry IRIS

  • See link below for further guidance
    How to recreate the IRIS logins

    Solution 3
  • Check Mixed Mode Authentication

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