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KBA-03648: PCSR - File (MULTI288) could not be opened. Error: Access Denied (5). when filing a change of officer details

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Article ID KBA-03648
Article Name PCSR - File (MULTI288) could not be opened. Error: Access Denied (5). when filing a change of officer details
Created Date 18 Oct 2018 10:46:52
Product PTP PC Share Register
Codes: GGLPCSR
Problem

When filing a change of officer details on forms CH01-04 an error message appears at the end of the filing process:


File (MULTI288) could not be opened. Error: Access Denied (5).


Clicking OK on the error closes the program.

Resolution The submission has gone through to Companies House successfully so nothing further needs to be done.  The development team are currently investigating the cause of the error message and this will be fixed in the next release.
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