Abort Title: INSTALLATION ERROR - 5 - Creating IRIS Database

Article ID

ias-11650

Article Name

Abort Title: INSTALLATION ERROR - 5 - Creating IRIS Database

Created Date

17th June 2014

Product

Problem

When trying to install IRIS or PTP Accounts Production the following error occurs Abort Title: INSTALLATION ERROR - 5 - Creating IRIS Database Abort Message: The installation has aborted whilst creating the IRIS database structures. Addition Details: ERROR: Failed to created database Server='SERVERIRISPRACTICE' Database='IRIS'

Resolution

Make sure that the sysadmin role has been granted to the user NT AUTHORITYSYSTEM Backup the IRIS database. 1. Open SQL Server Management Studio 2. Select New Query and paste the following text IF NOT EXISTS ( SELECT name FROM master.sys.server_principals WHERE IS_SRVROLEMEMBER (‘sysadmin’, name) = 1 AND name LIKE ‘NT AUTHORITY\SYSTEM’ ) EXEC master..sp_addsrvrolemember @loginame = N’NT AUTHORITYSYSTEM’, @rolename = N’sysadmin’ 3. Select Execute to run. 4. Retry the Installation of IRIS. If this does not resolve the IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us. Please refer to KB IAS-11884 for details on sending in your log files

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