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IRIS Installation Failure - Unlock Database

Article ID
ias-7427
Article Name
IRIS Installation Failure - Unlock Database
Created Date
19th February 2009
Product
Problem
It has been indentified that when trying to install IRIS Practice Software the installation fails and the following information can be found in the practice.log file. Unlock_Database 100 Failed to unlock database IRIS Error in UnlockDatabase (Server=SERVERNAME, Database=IRIS) Statement [], Error = [IDispatch error #3149], Description = [Login failed for user 'DOMAINSERVERNAME$'.]
Resolution
Following the steps below may help to resolve the problem.
  • Click Start, click All Programs, click Microsoft SQL Server 2008 R2 or 2005/2012 and then click SQL Server Management Studio
  • Select the required server and click Connect
  • Click + next to Security
  • Right click Logins and select New Login
  • In the Login Name box type the user name listed in the error
  • ClickSecurity and tick Sysadmin box
  • Click OK to create the user
  • Retry the installation of IRIS

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