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IRIS- 84838 Archive Document Failure When Overwriting Existing Report

Article ID
iris-84838-archive-document-failure-when-overwriting-existing-report
Article Name
IRIS- 84838 Archive Document Failure When Overwriting Existing Report
Created Date
2nd October 2020
Product
Problem
Our Development team are investigating the error Archive Document Failure when Overwriting Existing Report
Resolution

Our Development are currently investigating an issue when logging reports from the IRIS Accountancy Suite to IRIS Docs. When the option below is selected “Overwrite Existing Report” the error will appear as Archive Document Failure or the module itself will crash.

Overwrite Existing Report Tick Box

The workaround in order for the report to log correctly in IRIS Docs would be to un-tick the box and select log report. This will then log into Docs without any crashing/error message.

We are also aware of an issue with Personal Tax Crashing when archiving a document into Docs since 6.16 has been released. Our Development team are also investigating this, the workaround provided at the moment is to close the Personal Tax Module and re-open after a document has been archived into Docs successfully.

The KB will be updated once these issue’s are resolved.

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