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Failed to initialise application properties

Article ID
kba-03326
Article Name
Failed to initialise application properties
Created Date
9th October 2014
Product
Problem

It has been identified that when trying to open the PTP some users may receive the following error

'Failed to initialise application properties '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1'

then

'Object reference not set to an instance of an object'

Resolution

The cause is a broken ‘ptp_userconfig.xml’ file located in the PTP program folder. Users will need to:

1. Remove this file from the PTP folder (C:PTP) Copy the same file from another PC that has PTP installed on to the broken installation PC.

or

2. Run a repair on the installation using the link below.

PTPhttps://www.iris.co.uk/support/ptp-software-support/download-software-2/downloads/

PTP – Select the current download for ‘PTP Platform 2017 Incl Tax, Partnership, Trust and CT’

– Then double click on the downloaded file and follow the on screen instructions. These will be the same as the standard install screens, on the last screen with the ‘Install’ button it will refer to a ‘Repair’

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