PTP TR - Error 53 file not found when printing from FBI

Article ID

kba-03623

Article Name

PTP TR - Error 53 file not found when printing from FBI

Created Date

29th June 2018

Product

Problem

When printing a return from FBI an error similar to the one below occurs:

Exe = Platform
Version = 20.2144-0
Form = FRMFRIENDLY.FRM
Proc = Form_Load
Error Line = 10570
Error Code = 53
Message = File not found

Resolution

The workaround is to go to the Spanner icon > Printing tab and untick the following boxes:
Display Individual ‘Paper Substitutes for SA Returns’
Display Partnership/Trust ‘Paper Substitutes for SA Returns’

Running the PTP Platform Earlier Years installation should also resolve this error even if it is occurring for a current year return.  The download may be found here https://www.iris.co.uk/support/ptp-software-support/downloads/.