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PTP TR - Error 53 file not found when printing from FBI

Article ID
kba-03623
Article Name
PTP TR - Error 53 file not found when printing from FBI
Created Date
29th June 2018
Product
Problem

When printing a return from FBI an error similar to the one below occurs:

Exe = Platform
Version = 20.2144-0
Form = FRMFRIENDLY.FRM
Proc = Form_Load
Error Line = 10570
Error Code = 53
Message = File not found

Resolution

The workaround is to go to the Spanner icon > Printing tab and untick the following boxes:
Display Individual ‘Paper Substitutes for SA Returns’
Display Partnership/Trust ‘Paper Substitutes for SA Returns’

Running the PTP Platform Earlier Years installation should also resolve this error even if it is occurring for a current year return.  The download may be found here https://www.iris.co.uk/support/ptp-software-support/downloads/

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