PTP TR - Error 53 file not found when printing from FBI
- Article ID
- kba-03623
- Article Name
- PTP TR - Error 53 file not found when printing from FBI
- Created Date
- 29th June 2018
- Product
- Problem
When printing a return from FBI an error similar to the one below occurs:
Exe = Platform
Version = 20.2144-0
Form = FRMFRIENDLY.FRM
Proc = Form_Load
Error Line = 10570
Error Code = 53
Message = File not found- Resolution
-
The workaround is to go to the Spanner icon > Printing tab and untick the following boxes:
Display Individual ‘Paper Substitutes for SA Returns’
Display Partnership/Trust ‘Paper Substitutes for SA Returns’Running the PTP Platform Earlier Years installation should also resolve this error even if it is occurring for a current year return. The download may be found here https://www.iris.co.uk/support/ptp-software-support/downloads/.
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