Thank you for your feedback.

Was this useful?

PTP VF - IRIS Vat Filer is opening instead of PTP VAT Filer

Article ID
kba-03671
Article Name
PTP VF - IRIS Vat Filer is opening instead of PTP VAT Filer
Created Date
2nd August 2019
Product
Problem
Some PTP users have reported that sometimes it is the IRIS VAT Filer program that opens instead of the PTP VAT Filer when opening the software via the PTP Launcher. If this occurs a message may appear indicating the software is not licensed and the client list will not appear. This would affect users who have both PTP Platform and PTP Accounts Production.
Resolution

This problem occurs because PTP Platform and PTP Accounts Production have distinct installation folders which contain different versions of the VAT Filer software.  Whichever software has been updated most recently will dictate which location the PTP Launcher is pointing to and subsequently which version of VAT Filer is picked up.  A suggested workaround is to set up a desktop shortcut for the PTP VAT Filer as opposed to accessing it via the PTP Launcher.  The default location for the install folder is C:\PTP\VAT Filer and the exe file is Iris.VATFiler.exe.  Right click on this exe file > select Send to > Desktop (create shortcut).

PLEASE NOTE: This issue was corrected in version 19.2148-0 and later.  The download may be found here https://www.iris.co.uk/support/ptp-software-support/downloads/.

Thank you for your feedback.

Was this useful?