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PTP TR - Problem with import from Relate Accounts Production via clipboard

Article ID
kba-03681
Article Name
PTP TR - Problem with import from Relate Accounts Production via clipboard
Created Date
6th September 2019
Product
Problem
When attempting to import the Relate Accounts Production Standard Name Format file values via the Clipboard method, an error is displayed stating that the data is not in Standard Name Format.
Resolution

This message is occurring because of a blank line at the bottom of the data which has been exported.  The workaround is to paste the contents of the clipboard into Notepad and then recopy the data without the blank line at the bottom.  It will now be possible to import onto the Self Employment pages. This issue is due to be fixed in the next release.

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