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PTP TR - FTCR calculating incorrectly in some instances

Article ID
kba-03688
Article Name
PTP TR - FTCR calculating incorrectly in some instances
Created Date
21st October 2019
Product
Problem
There are some instances where the calculated FTCR is being restricted incorrectly by PTP Tax Platform.
Resolution

The workaround is to edit manually the amount of FTCR being claimed in box 2 on page F1 of the Foreign pages using the override tick box.  This issue is currently scheduled to be fixed in the November service pack.

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