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PTP TR - UKP pages freezing after making an entry in Residential finance costs not included as an expense

Article ID
kba-03693
Article Name
PTP TR - UKP pages freezing after making an entry in Residential finance costs not included as an expense
Created Date
22nd November 2019
Product
Problem
After clicking out of the box 'Residential finance costs not included as an expense' on the UK Property pages, the software freezes and no further entries can be made.
Resolution

NOTE: This issue was fixed in the December release 19.3157

This problem is due to a conflict behind the scenes if any return has been print previewed or physically printed prior to making the entry in the Property pages.  A workaround is provided below to unfreeze the software.  However, as a preventative measure, if it is known that an entry is going to be required in ‘Residential finance costs not included as an expense’, we would recommend closing out of Tax Platform and reopening prior to making the entry as this will refresh the system and resolve any possible conflict. Please note, uploading to IRIS OpenSpace, as opposed to printing to the screen or printer, will also prevent the problem from occurring.

1.  Navigate away from the UK Property screen back to the main return, either by clicking outside of the UK Property screen if it is not full screen, or by using the Alt + tab keys on the keyboard

2.  Click the Switch To button (if the Switch To button does not appear automatically please click the button for the UK Property pages to trigger this) and then select the red, blue and black icon on the toolbar at the bottom of the screen to return to the UK Property screen

3.  The screen will no longer be frozen

4.  If the required entry has already saved in ‘Residential finance costs not included as an expense’ then proceed with other entries but do not click back into ‘Residential finance costs not included as an expense’ as this will cause the system to freeze again

5.  If a further entry is required in ‘Residential finance costs not included as an expense’ please close out of Tax Platform and reopen the software prior to making the entry which will no longer cause the system to freeze

This issue was fixed in version 19.3157.

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