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PTP TR - Error 438 during the retrieval of HMRC data

Article ID
kba-03733
Article Name
PTP TR - Error 438 during the retrieval of HMRC data
Created Date
24th April 2020
Product
Problem
When clicking to Retrieve HMRC Data the following error is coming up on certain clients:
Resolution

Exe = I2020
Version = 20.134-0
Form = FHMRCDataCollectionProcess.frm
Proc = ProcessErrors
Error Line = 13360
Error Code = 438
Message = Object doesn’t support this property or method

This error is occurring on clients for whom the spouse’s date of birth has been completed in the Year Specific Details.  This triggers a tick to appear in the Marriage Allowance box in the initial retrieve screen and it is this particular process which is failing.  The workaround is to remove the tick from the Marriage Allowance box in the Retrieve HMRC data screen prior to clicking OK to proceed.

This issue has been fixed in the Spring service pack.

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