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PTP TR - 6492/6594 rejections if number of properties box is blank or zero

Article ID
kba-03736
Article Name
PTP TR - 6492/6594 rejections if number of properties box is blank or zero
Created Date
24th April 2020
Product
Problem
6492 and 6594 rejections occur any time the PTP tax calculation differs from the HMRC calculation at the point of submission.
Resolution

In this example the problem is occurring when there are UK property pages but the number of properties is showing as blank or zero.  The PTP calculation is including the figures from the UK Property pages but the HMRC submission is not.  The workaround is to view the UK property pages and enter a valid number of properties in the box at the top of the screen.  The software will be updated to cater for this eventuality in the next release.

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