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PTP TR - 6492/6594 rejections if number of properties box is blank or zero

Article ID
kba-03736
Article Name
PTP TR - 6492/6594 rejections if number of properties box is blank or zero
Created Date
24th April 2020
Product
Problem
6492 and 6594 rejections occur any time the PTP tax calculation differs from the HMRC calculation at the point of submission.
Resolution

In this example the problem is occurring when there are UK property pages but the number of properties is showing as blank or zero.  The PTP calculation is including the figures from the UK Property pages but the HMRC submission is not.   

This issue affects returns where the Edit box has been ticked for number of properties.  Instead of pulling the correct value from the database when viewing the property pages, the software is populating the number of properties with the number from the most recently viewed property pages.  If no property pages have been viewed since opening the software it will populate the box with 0.

This is scheduled to be fixed in the April release. The workaround is to view the UK property pages immediately prior to preparing FBI files and enter a valid number of properties in the box at the top of the screen.

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