PTP TP - 2020 FBI details are updating when 2019 returns are printed

Article ID

kba-03737

Article Name

PTP TP - 2020 FBI details are updating when 2019 returns are printed

Created Date

24th April 2020

Product

Problem

Occasionally when a 2019 return is printed for FBI, the 2020 return events are populating with the same dates.

Resolution

This refresh issue is intermittent and does not affect all 2019 submissions.  If the same dates appear incorrectly on the 2020 return at the same time as the 2019 return please do the following:

1. Click the FBI icon on the top toolbar

2. For the 2020 tax year select the status Returns sent to client for signing from the drop down menu

3. Highlight the affected client and click to Remove FBI status

This is currently being investigated by the Development team.