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PTP TP/CT - 1046 rejection if new password has been selected with certain characters

Article ID
kba-03751
Article Name
PTP TP/CT - 1046 rejection if new password has been selected with certain characters
Created Date
24th September 2020
Product
Problem
HMRC have improved the strength of the Government Gateway passwords they permit. However, if these passwords are entered into the Spanner icon > FBI tab in order to file online, it is possible a 1046 rejection may be experienced if the software is unable to handle some of the characters such as the # symbol.
Resolution

This issue will be fixed in the Autumn service pack.  The workaround in the meantime is to set an HMRC password without any of the following characters:

!$%^*-+=[/\]{|}#~:;<?>_¡¢£¤¥¦§¨©ª«¬­®¯°±²³£’`‘•€<>´µ¶·¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ

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