PTP TP/CT - 1046 rejection if new password has been selected with certain characters

Article ID

kba-03751

Article Name

PTP TP/CT - 1046 rejection if new password has been selected with certain characters

Created Date

24th September 2020

Product

Problem

HMRC have improved the strength of the Government Gateway passwords they permit. However, if these passwords are entered into the Spanner icon > FBI tab in order to file online, it is possible a 1046 rejection may be experienced if the software is unable to handle some of the characters such as the # symbol.

Resolution

This issue will be fixed in the Autumn service pack.  The workaround in the meantime is to set an HMRC password without any of the following characters:

!$%^*-+=[/\]{|}#~:;<?>_¡¢£¤¥¦§¨©ª«¬­®¯°±²³£’`‘•€<>´µ¶·¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþÿ