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PTP TR - Refresh issue for Number of Properties if Edit box is ticked

Article ID
kba-03757
Article Name
PTP TR - Refresh issue for Number of Properties if Edit box is ticked
Created Date
17th November 2020
Product
Problem
The Number of Properties showing on the UK Property pages, either on screen or on the printout, has changed from the value originally entered.
Resolution

This issue affects returns where the Edit box has been ticked for number of properties.  Instead of pulling the correct value from the database when viewing the property pages, the software is populating the number of properties with the number from the most recently viewed property pages.  If no property pages have been viewed since opening the software it will populate the box with 0.

This is scheduled to be fixed in the April release.  The workaround is to view the UK property pages immediately prior to preparing FBI files, and enter a valid number of properties in the box at the top of the screen.

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