PTP TR - An application exception was thrown when adding a dividend into the dividend database

Article ID

kba-03763

Article Name

PTP TR - An application exception was thrown when adding a dividend into the dividend database

Created Date

25th November 2020

Product

Problem

When attempting to add a dividend into the dividend database, as opposed to adding a dividend for a single client, an application exception is thrown.

Resolution

This issue will be fixed in the April release.  The workaround is as follows:

1. Add a dummy Trust return (even if this product is not purchased it is still possible to add a return to a demonstration client)
2. View the return
3. Click on the fanned pages icon at box 9.10 on page 5
4. Select the grey button with 3 dots
5. Add the required dividend into the list and Save
6. Close the Trust return
7. Go to the Spanner icon > Dividends tab > click Recalculate Dividends
8. The new dividend should now appear in the drop down list for Individual clients when adding Ordinary dividends