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PTP TP - Transfer forward appears to be stuck

Article ID
kba-03780
Article Name
PTP TP - Transfer forward appears to be stuck
Created Date
1st April 2021
Product
Problem
The transfer forward into the new tax year (via the 5th icon from the left on the top toolbar) appears to be stuck after the blue progress bar has completed for Individual clients.
Resolution

Although the blue progress bar has reached the end for Individuals, activity is still taking place behind the scenes so there may be a significant delay before the list of Partnerships to transfer comes up.  Depending on the number of clients and any environmental factors this could take in the region of an hour, or more.  This is not a cause for concern.

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