PTP TR - Error 438 when clicking on Retrieve HMRC Data on a 2021 return

Article ID

kba-03785

Article Name

PTP TR - Error 438 when clicking on Retrieve HMRC Data on a 2021 return

Created Date

31st August 2021

Product

Problem

When attempting to Retrieve HMRC Data on a 2021 return, the process fails with Error 438.

Resolution

Error code 438 which was being experienced in September 2021 has now been resolved.  It is no longer necessary to apply the workaround of unticking the Individual Income API.  Please note the SEISS information will not be available in PTP until the October release.

More information regarding this particular API may be found here https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/individual-income/1.2.