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PTP TR - Error 438 when clicking on Retrieve HMRC Data on a 2021 return

Article ID
kba-03785
Article Name
PTP TR - Error 438 when clicking on Retrieve HMRC Data on a 2021 return
Created Date
31st August 2021
Product
Problem
When attempting to Retrieve HMRC Data on a 2021 return, the process fails with Error 438.
Resolution

Error code 438 which was being experienced in September 2021 has now been resolved.  It is no longer necessary to apply the workaround of unticking the Individual Income API.  Please note the SEISS information will not be available in PTP until the October release.

More information regarding this particular API may be found here https://developer.service.hmrc.gov.uk/api-documentation/docs/api/service/individual-income/1.2.

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