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Personal/Business Tax: Cannot see/Cut off the buttons at bottom of a pop up.

Article ID
personal-business-tax-cannot-see-cut-off-the-buttons-at-bottom-of-a-pop-up
Article Name
Personal/Business Tax: Cannot see/Cut off the buttons at bottom of a pop up.
Created Date
24th May 2022
Product
Problem
IRIS Personal/Business Tax: Cannot see/Cut off the buttons at bottom of a pop up.
Resolution

When you select a option where a pop up appears and you can fill it in (eg income etc) but you cannot see the buttons at the bottom – OK, Cancel etc. Thus you cannot save the entries you just made.

This is usually caused by your PC Monitor/Laptop Display Settings which are cutting off the options (But if you are Hosted then you need to check this fix list and if it didn’t work then speak to your Hosting team to change the display settings)

For the affected users of the PC/Laptop:
Bottom left of your desktop and select the Start menu
Look up ‘Display Settings’ and open it.

A combination of the two changes below will allow the hidden options to be seen again
a) Change the 100% value to increase or lower options
b) Change the resolution of 1600×900 to higher or lower options
It can be trial and error to find the right combination and you may need to restart IRIS to see the difference.

Note: Older Monitors/laptops will have issues as their resolution settings may be too low etc. You may need to upgrade the monitor/laptop. Very small laptops may have issues as well due to the monitor size.

Thank you for your feedback.

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