IRIS OpenPayslips Knowledge Base

27 articles

11953

IRIS Payroll Professional, Earnie, IRIS OpenPayslips

Send Communications To OE : ActiveX component can't create object

The first thing to do is make sure you are on the latest version of your payroll software, check the latest version here: www.iris.co.uk/update If…

12057

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS OpenPayslips

Employees are not receiving notifications from OpenPayslips or OpenEnrol

Due to the nature of the product (many similar emails being sent out in batches), email servers often block them as suspected spam. This can…

11631

IRIS GP Payroll, IRIS OpenPayslips

NHS.net email address and OpenPayslips

The issue is with NHS email security processes. The NHS spam filters are extremely aggressive, and there have been a lot of problems with them…

11903

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS OpenPayslips

How do I add a new employee to OpenPayslips?

All you need to do is save an email address in the employee details. When you next publish your payslips as normal, the system will…

11936

IRIS GP Payroll, IRIS OpenPayslips

How to publish payslips, P60's and pension communications

For general guidance creating an OpenPayslips/AE Suite account click here. How to publish payslips Once you have calculated the payroll go to "Print Output" >…

11884

IRIS Payroll Business, IRIS Bureau Payroll, IRIS OpenPayslips

Error in COEPublish - An Error has occurred with Publishing Letters

This error indicates the the file OEComms.dll (used to drive the OpenEnrol/OpenPayslips processes) is either missing or not registered correctly on your system. This will…

11265

IRIS OpenPayslips

How do I correct a payslip when I've already published it to OpenPayslips?

The OpenPayslips portal will only hold one payslip per period per employee. If you re publish a payslip for the period it will automatically replace…

11261

IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can't upload to the IRIS Web Service error

This is a problem with your network connection, not the software. It is likely due to lack of direct connection to the site as a result of…

11680

IRIS OpenPayslips

OpenEnrol Error: E101 Invalid Username and Password

First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset request for the admin account?…

11471

IRIS OpenPayslips

Published payslips are filled with x's and 9's

This occurs if you try to publish the "Dot matrix" payslips format. Choose a different style of payslip to use from the report library/report manager.