Knowledge Base

We don't just deliver on our promise to create powerful management products, we ensure you're equipped with the knowledge needed to tackle every business challenge.

IRIS OpenPayslips Knowledge Base

26 articles

11953

IRIS Payroll Professional, Earnie, IRIS OpenPayslips

Send Communications To OE : ActiveX component can't create object

The first thing to do is make sure you are on the latest version of your payroll software, check the…

11265

IRIS OpenPayslips

How do I correct a payslip when I've already published it to OpenPayslips?

The OpenPayslips portal will only hold one payslip per period per employee. If you re publish a payslip for the…

11261

IRIS OpenPayslips, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

Can't upload to the IRIS Web Service error

This is a problem with your network connection, not the software. It is likely due to lack of┬ádirect connection┬áto the…

11631

IRIS GP Payroll, IRIS OpenPayslips

NHS.net email address and OpenPayslips

The issue is with NHS email security processes. The NHS spam filters are extremely aggressive, and there have been a…

12057

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS OpenPayslips

Employees are not receiving notifications from OpenPayslips or OpenEnrol

Due to the nature of the product (many similar emails being sent out in batches), email servers often block them…

11884

IRIS Payroll Business, IRIS Bureau Payroll, IRIS OpenPayslips

Error in COEPublish - An Error has occurred with Publishing Letters

This error indicates the the file OEComms.dll (used to drive the OpenEnrol/OpenPayslips processes) is either missing or not registered correctly…

11903

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ, IRIS OpenPayslips

How do I add a new employee to OpenPayslips?

All you need to do is save an email address in the employee details. When you next publish your payslips…

11680

IRIS OpenPayslips

OpenEnrol Error: E101 Invalid Username and Password

First, check the email address and password saved in payroll. Are these correct? Has any user submitted a password reset…

11825

IRIS OpenPayslips, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie

Payslips published to OpenPayslips appear backwards (mirrored)

This is caused by a conflict with Crystal Decisions, a third party piece of software we use when producing reports.…

11471

IRIS OpenPayslips

Published payslips are filled with x's and 9's

This occurs if you try to publish the "Dot matrix" payslips format. Choose a different style of payslip to use…