Knowledge Base Articles

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Knowledge Base

2921 articles

ias-11516

Error 1723. There is a problem with this Windows installer package.

The installer is failing to extract the required files to the 'temp' folder for installers. Some of the installers unpack…

ias-11515

How do I turn off the self-assessment functionality in OpenBooks?

Users are required to set their clients access level to 6 or below. This will then hide all tax screens…

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IRIS Scripting Host Error When Printing Share Certificates / Dividend Vouchers

This is error occurs due to the interaction between IRIS and MS Word failing possibly because some of the registry…

ias-11504

Internal Exception Occured: IRIS OM Error

This is error occurs due to the interaction between IRIS and MS Word failing possibly because some of the registry…

ias-11491

IRIS Docs

Email Assistant not initialising

If all users are affected it is likely the service responsible for the email assistant addin will need to be…

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IRIS OpenSpace

How do I reset my Password in IRIS OpenSpace?

Please follow the steps below: From the main Logon Screen for IRIS OpenSpace, Select ‘Forgot your password?’ Enter your email…

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IRIS OpenSpace

Why can I not see the ‘OpenSpace: Upload’ section from the Client Dashboard?

Users are required to follow the steps below: From the IRIS Main Menu Select System Maintenance |Staff| Staff Maintenance Select…

ias-11482

Installation Error - 17 - Installation Cancelled

Only use this fix If you are receiving this message but are NOT cancelling the installer manually and have a…

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IRIS OpenPayslips

Employee email address is already in use/registered and unable to publish payslip

Unfortunately, the employee has registered their email address as an employer rather than an employee. Either replace the email address…

kba-03216

PTP TR - HMRC Exclusion ID 22 - terminal losses on Self Employment pages

This is a rare scenario, HMRC estimate less than 10 customers will be affected. In the vast majority of cases…