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IRIS AutoMail Knowledge Base

57 articles

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IRIS AutoMail

How to produce mailing labels in IRIS using AutoMail?

Within IRIS you can export a csv file containing your client details. For example, client address and contact details. This…

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IRIS AutoMail

AutoMail crashing when COM Addins are enabled in Word

To Stop IRIS AutoMail from crashing the COM addins will need to be removed from Microsoft Word, please find the…

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IRIS AutoMail

Can I use Office 2016 with IRIS AutoMail?

For full details regarding support operating systems and office versions please refer to the system requirements here Share This Page

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IRIS AutoMail

Errors When Generating Letters Within AutoMail

Many problems with AutoMail can be resolved by following the steps detailed in our guide, Fixing General AutoMail Problems, available…

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IRIS AutoMail

AutoMail crashed when generating letters, that contain Virtual Cabinet Trailers

The following will need to be carried out: Remove trailers Existing document Templates would need to get recreated If using…

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IRIS AutoMail

Virtual Cabinet challenges with IRIS Software

IRIS won't support any interaction if AutoMail is used with Virtual Cabinet. Virtual Cabinet is not supported in association with…

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IRIS AutoMail

Word Font And Double line Spacing Settings Are Not Saving

You must recreate the default Normal.dotm template in Word. In Word select desired settings as outlined in KB IAS-11962 but…

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IRIS AutoMail

Message: 'Opening this document will run the following SQL command ...'

This warning is caused by a security setting in Microsoft Word and is documented on the Microsoft website: KB 825765…

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IRIS AutoMail

Generating a letter in AutoMail results in "word cannot find data source"

All users need to exit AutoMail Navigate to the IRIS data folder, then the notes folder. Create a new folder…

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IRIS AutoMail

Microsoft Office Live Add-In will cause run time errors in AutoMail.

The above Word Add-In is known to affect AutoMail. Follow the steps below to disable the Add-in and correct the…