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Error: File Not Found when using the Quick Report Writer

Article ID
11006
Article Name
Error: File Not Found when using the Quick Report Writer
Created Date
18th July 2018
Product
IRIS Earnie IQ
Problem

You get an error "File not found" when trying to use the quick report writer

This is because the dependant file has been moved / deleted.

Resolution

First we need to find the reports resourse folder for your system. Go to “Help” > “About Earnie” then click on the “Registry” button:

Look for the file path labelled “ResourceDirectory” the reports live here:

Browse to this folder. Find a zip folder called “System.zip

Extract the contents of System.zip into this folder

Restart Earnie IQ and the quick report writer will work as normal.

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