Knowledge Base Articles

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Knowledge Base

2718 articles


IRIS Accounts Production, IRIS Accounts Production – AiB

3312 Balance sheet or director date of approval is missing

To resolve this go into data screens / company information / dates of reports / dates of directors approval as…


IRIS Accounts Production

Print out client list

On Accounts Production go to Client| select| client Browser screen will show| click onto the last icon at top on…


IRIS Company Secretarial

Error Element number held is invalid

Will need to go to Edit| share register| Events tab| in here will need to see if there are any…


IRIS Company Secretarial

Error internal exception objection reference not set to an instance of an object

Go to Client| view| history| on this screen will need to look and see if there are any logs regarding…


IRIS Elements Tax and Accounts queries

Please ask your questions on the IRIS cloud system ( You will need to login and report issues here. If…


IRIS AutoMail

Microsoft Word OpenDataSource 2000 Error When Generating Automail Letters

Open AutoMailClick TemplatesFind the relevant template, right click and select PropertiesTick “Use AutoMail Merge” & “Open After Merge”Click OkAfter doing…


Business Tax: Close Companies (CT600A) Section 455 tax at 33.75% and not 32.5%

New HMRC rule from 2022: although this is applicable from 01/04/2022 however HMRC have not updated their servers to allow…


Business Tax: CT600 comps saved as HTML, can it be saved as PDF?

This is a default setting on how the IRIS practice management system records the saving of logs and reports in…


IRIS OpenSpace

OS-105 : OpenSpace link lost for existing client in Accountancy Suite

This issue is currently under investigation with the product development team. At the moment the link must be re-established manually…


Personal Tax: Payment on Account, How to reduce or delete a payment?

Reduce payment: You have one or both payments on account that are showing a value and you want to show…