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Windows Update Issue

As you are aware the recent Windows update caused issues with the running of several of our products. During this time, we received a high volume of calls, which has resulted in long call wait times. I would like to assure you we took every step possible to ensure the issue was resolved as quickly as possible by;

• Conducting a full development investigation into a resolution to the Microsoft issue
• Successfully issuing a patch to ensure that the payroll software would work, even with the Microsoft update installed

We would like to reassure you that support call wait times are now returning to expected levels for this time of year.

Thank you for your patience during this busy time.

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12197	Pension Uplift - Phasing- IRIS Payroll Professional & Earnie 21 Mar 2019IRIS Payroll Professional, Earnie	View
12196	Pension Uplift - Phasing- IRIS GP Payroll 21 Mar 2019IRIS GP Payroll	View
12198	Pension Uplift - Phasing- IRIS Payroll Business / IRIS Bureau Payroll 21 Mar 2019IRIS Payroll Business, IRIS Bureau Payroll	View
12195	Pension Uplift - Phasing- IRIS PAYE-Master 21 Mar 2019IRIS PAYE-Master	View
12201	NHS Employers Pension Contribution 19/20 Incorrect 20 Mar 2019IRIS GP Payroll	View
12200	Director NI Calculation Issue in Final Period of the Tax Year 15 Mar 2019IRIS Payroll Professional, Earnie	View
11907	Attachment of Earnings (AEO) Guide - Payroll Business/Bureau Payroll 14 Mar 2019IRIS Payroll Business, IRIS Bureau Payroll	View
IAS-12931	Business Tax: CT600E boxes E30 E35 are blank/missing on tax return 05 Mar 2019IRIS Business Tax	View
11811	PAYE End of Year Procedures - Overview 05 Mar 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12199	Overview of PAYE changes for 2019-20 28 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ, P11D, IRIS Bookkeeping, IRIS HR Manager, IRIS GP Accounts	View
11171	Setting up Statuatory Maternity Pay (SMP) 27 Feb 2019IRIS GP Payroll	View
10279	What is the current rate for Statutory Sick Pay (SSP)? 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
11870	Sending an EYU 27 Feb 2019IRIS Payroll Professional, Earnie	View
11596	How Directors National Insurance is calculated 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12062	Paying Statutory Paternity Pay (SPP) 27 Feb 2019IRIS Payroll Professional, Earnie	View
12173	When are the AE Pension Rates and Qualifying Earnings Bands to Change? 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
11871	Sending an EYU 27 Feb 2019IRIS GP Payroll	View
11943	Adding a payroll "Ghost Week" to realign pay dates 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12102	How do I calculate contributions? AE FAQs 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
11830	End of Year Employment Allowance FAQs 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
11602	Paying maternity pay - SMP 27 Feb 2019IRIS Bureau Payroll, IRIS Payroll Business	View
11814	Processing student loan deductions. 27 Feb 2019IRIS GP Payroll	View
11816	Shared Parental Leave and Pay 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12103	What are insufficient earnings? AE FAQs 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12172	National Minimum Wage/National Living Wage: Payroll FAQs 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
8324	How do I set up a student loan? 27 Feb 2019IRIS Payroll Business, IRIS Bureau Payroll	View
8336	Why is my director not paying any NI? 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
11617	Starting / Stopping Student loan deductions 27 Feb 2019IRIS Payroll Professional, Earnie	View
11869	Sending an Earlier Year Update (EYU) 27 Feb 2019IRIS Bureau Payroll, IRIS Payroll Business	View
12166	Uplift of minimum AE pension contribution rates 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View

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