Knowledge Base

2408 articles

ptp-7122

Error 1315 - Unable to write to the specified folder when installing PTP on a peer-to-peer (workgroup) network

For clients running on a workgroup or peer to peer setup, you may experience the error below when installing the PTP update: To overcome this…

kt-7122

Error 1315 - unable to write to specified folder when installing Keytime on a peer-to-peer (workgroup) network

For clients running on a workgroup or peer to peer setup, you may experience the error below when installing the Keytime update To overcome this…

kba-03730

PTP TR - Error code 3163 if too many characters are entered in box 24 on page TR8

Restrict data entry in this box to a maximum of 28 characters.  This will be automatically restricted in the next release.

kba-03729

PTP TRU - NRCG losses both b/f and arising in the year are not transferring into 2020-21

The workaround is to manually edit the brought forward value.  This issue should be fixed in the next service pack.

kba-03728

PTP TR - It should not be possible to delete Properties from the SA105 on a locked return but it is possible at present

It should not be possible to amend the data in any way on a return locked for FBI.  This will be corrected in the next…

kba-03727

PTP TR - New schedule for NRCG losses is not including "This year's unused losses" in "Total unused losses to carry forward"

This is a display issue with the printed schedule only and does not affect the return itself or the electronic submission.  This issue will be…

12222

IRIS PAYE-Master, Earnie, IRIS Payroll Business, IRIS Earnie IQ, IRIS GP Payroll, IRIS Bureau Payroll

Payroll Guides for Furlough Payments

EarnieEarnie IQIRIS Payroll BusinessIRIS Bureau PayrollPAYE-MasterGP PayrollIRIS Payroll Professional (Formally Star)

google-chrome-users-unable-to-login-to-openspace

IRIS Accountancy Suite, IRIS OpenSpace

Google Chrome users unable to login to OpenSpace from my website using advanced website integration

In order to overcome this issue, we would recommend using our intermediate website branding rather than advanced. So that your customers can still login via…

12221

IRIS PAYE-Master, Earnie, IRIS Earnie IQ, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll

Coronavirus (COVID-19) & Paying Employees

On 20 March 2020, the Chancellor announced that the Government is going to cover up to 80% of the current wage level of employees that…

12215

IRIS PAYE-Master, Earnie, IRIS Payroll Business, IRIS Earnie IQ, IRIS Bureau Payroll, IRIS GP Payroll

Coronavirus: Changes to Sick pay as a result of Covid-19

Contents What does this mean?How do I handle this in my payroll software?Recovery of Covid-19 related SSP What does this mean? Here we will assume…