Knowledge Base Articles

kba-03803

followed by: This error will occur when first selecting the client and also if clicking the Refresh button. The workaround…

iris-21-4-0-unable-to-import-receipts-via-csv

IRIS Time and Fees

We have had reports from several clients since upgrading to version 21.4.0 you are unable to import receipts via CSV…

personal-tax-how-to-view-other-pages-on-tax-computation

When you generate a TAX Computation you may note pages 1/1 or 2/2 etc at the top which denotes the…

12258

IRIS My ePay Window

Process Here we detail the process for the migration of existing documents to myePayWindow when an employee has an OpenPayslips…

iris-docs-6-19-freezing-when-opening-documents-in-the-ias-communications-tab-stored-in-iris-docs

IRIS Docs

Since upgrading Docs to version 6.19 you have experienced an issue when opening Documents stored in IRIS Docs from the…

vat-filer-excel-import-but-get-index-out-of-range-warning-negative

You have tried to import the Excel spreadsheet but you keep getting this warning. Create a new Excel spreadsheet with…

kba-03802

This issue will be corrected in the April 2022 release. In the meantime the options would be to paper file,…

12257

IRIS GP Payroll

Update: This issue is corrected in v2021.801.3. Please update to this version or higher to prevent the issue. Otherwise, follow…

kba-03801

For a number of years HMRC had a Special Case which required trade pages to be included with an electronic…

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IRIS GP Payroll

We are currently investigating an issue in GP Payroll v2021.800.2 where users are being prompted that a successful FPS has…