Knowledge Base

2381 articles


When a customer accesses a document from OpenSpace link in an e-mail they get the message 'access denied'

Access Denied This happens when the client has pre-saved OpenSpace credentials in the Web Browser, so when they click the link and opens the browser,…


Cannot use OpenSpace - Account Disabled

'Account Disabled - Your account has been disabled, you will not be able to upload or download documents until this is resolved. Please contact our…


IRIS Accountancy Suite

IRIS Startup failure guide

When opening IRIS users may encounter IRIS Startup Failure with the following error message: "SQL Server does not exist or access is denied" This is…


IRIS Payroll Business, IRIS Bureau Payroll

I have received an underpayment notification from HMRC - Payroll Business / Bureau Payroll

HMRC haven't received RTI submissions for the PAYE scheme and have estimated an amount due If you have a period of a whole tax month…


IRIS Earnie IQ

How to process Statutory Sick Pay (SSP)

SSP can be paid manually to any employee, if you can calculate the value of the payment you would like to make you can type…


PTP TR - Why student loan payment is not showing in the tax calculation and there is entry in box 2 of page 5 of the return

The HMRC calculation works out how much student loan ought to have been repaid based on the level of income.  When there is an entry…


PTP TR - Different types of dividend are appearing in the same data entry screen

This is by design.  Although all dividend entries will be listed in the backing schedule no matter which box the data entry screen is accessed…


PTP TR - an entry within page F6 of the Foreign pages for employment, self-employment and other income is not showing in the tax calculation

This section is used to claim Foreign Tax Credit Relief on income entered elsewhere on the return, as per the notes at the top of…


PTP TR - Pre filing validation 6597 re tax overpaid for earlier years

This validation relates to box 15 on page TC2 which is populated via the 'Tax overpaid for earlier years' box in the Calculation screen.  This…


PTP PTR - The sum of all occurrences of box [N2.xx] must equal the amount in box [N1.xx]. Please check.

In this type of pre filing validation xx refers to a box on the Partnership statement where that particular source of income has not been…