Knowledge Base Articles

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2718 articles

3312-balance-sheet-or-director-date-of-approval-is-missing

IRIS Accounts Production, IRIS Accounts Production – AiB

3312 Balance sheet or director date of approval is missing

To resolve this go into data screens / company information / dates of reports / dates of directors approval as…

print-out-client-list

IRIS Accounts Production

Print out client list

On Accounts Production go to Client| select| client Browser screen will show| click onto the last icon at top on…

error-element-number-held-is-invalid

IRIS Company Secretarial

Error Element number held is invalid

Will need to go to Edit| share register| Events tab| in here will need to see if there are any…

error-internal-exception-objection-reference-not-set-to-an-instance-of-an-object

IRIS Company Secretarial

Error internal exception objection reference not set to an instance of an object

Go to Client| view| history| on this screen will need to look and see if there are any logs regarding…

iris-elements-tax-and-accounts-queries

IRIS Elements Tax and Accounts queries

Please ask your questions on the IRIS cloud system (www.iris.co.uk/iriscommunity) You will need to login and report issues here. If…

microsoft-word-opendatasource-2000-error-when-generating-automail-letters

IRIS AutoMail

Microsoft Word OpenDataSource 2000 Error When Generating Automail Letters

Open AutoMailClick TemplatesFind the relevant template, right click and select PropertiesTick “Use AutoMail Merge” & “Open After Merge”Click OkAfter doing…

business-tax-close-companies-ct600a-section-455-tax-at-37-5-and-not-32-5

Business Tax: Close Companies (CT600A) Section 455 tax at 33.75% and not 32.5%

New HMRC rule from 2022: although this is applicable from 01/04/2022 however HMRC have not updated their servers to allow…

business-tax-ct600-comps-saved-as-html-can-it-be-saved-as-pdf

Business Tax: CT600 comps saved as HTML, can it be saved as PDF?

This is a default setting on how the IRIS practice management system records the saving of logs and reports in…

os-105-openspace-link-lost

IRIS OpenSpace

OS-105 : OpenSpace link lost for existing client in Accountancy Suite

This issue is currently under investigation with the product development team. At the moment the link must be re-established manually…

personal-tax-payment-on-account-how-to-reduce-a-payment

Personal Tax: Payment on Account, How to reduce or delete a payment?

Reduce payment: You have one or both payments on account that are showing a value and you want to show…