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Windows Update Issue

On the 8th January 2019, Microsoft published several updates across various Windows versions which have affected the normal operation of several of our payroll products.

We are currently receiving a large volume of calls regarding the errors encountered after installing these updates.

The affected products are:

• IRIS PAYE-Master
• IRIS Payroll Business
• IRIS Bureau Payroll
• IRIS Payroll Professional
• Earnie

We are working, with the highest priority, towards a long term correction for the issues presented after the Windows Update(s) is installed.

In the meantime, please see www.iris.co.uk/windows for details on the errors caused and workarounds

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12193	ReportHarness.RunReport Error Number = -2147467259 : Unrecognised database format 16 Jan 2019IRIS Payroll Business, IRIS Bureau Payroll	View
12194	Error Opening Company Data: IRIS Paye-Master is unable to open this company data file 16 Jan 2019IRIS PAYE-Master	View
12192	Reporting Error: unable to print report, an Error Occurred during Pre-Processing. Object reference not set to an instance of an object 16 Jan 2019IRIS Payroll Professional, Earnie	View
IAS-12922	How to deregister clients from IRIS modules 14 Jan 2019Accounts Production	View
12169	System Failure. The submission of the document has failed due to an internal system error; Empty Error Response from Government Gateway; An error occurred while attempting to communicate with the Government Gateway 18 Dec 2018IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12064	Re printing/publishing p60 for a previous tax year 18 Dec 2018IRIS Payroll Business, IRIS Bureau Payroll	View
IAS-12921	IRIS OpenSpace Issue unable to view and upload files in sub folders 15 Dec 2018IRIS OpenSpace	View
11209	Payments after leaving 13 Dec 2018Earnie, IRIS Payroll Professional	View
12191	Using Copy Company option with IRIS HR Integration 11 Dec 2018IRIS Payroll Business, IRIS Bureau Payroll	View
11659	Converting data into IRIS Payroll Professional / Earnie 03 Dec 2018IRIS Payroll Professional, Earnie	View
11693	Networking GP Accounts 03 Dec 2018IRIS GP Accounts	View
8336	Why is my director not paying any NI? 03 Dec 2018IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
11880	Employee AE History 03 Dec 2018IRIS Bureau Payroll, IRIS Payroll Busine	View
12190	Car Benefit value changed on payroll re-run 28 Nov 2018IRIS Payroll Professional, Earnie	View
11695	GP Accounts Bank Reconciliation Tips 27 Nov 2018IRIS GP Accounts	View
11943	Adding a payroll "Ghost Week" to realign pay dates 20 Nov 2018IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12188	OpenPayslips: Upgrade to TLS 1.2 13 Nov 2018IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ,IRIS AE Suite, IRIS OpenEnrol, IRIS OpenPayslips	View
11640	Paying holiday pay 13 Nov 2018Earnie, IRIS Payroll Professional	View
KBA-03653	PTP TR - How to make a manual entry for balancing charge for capital allowances: box 26 in the self-employment(short) or box 59 in the self-employment (full) 12 Nov 2018PTP	View
KBA-03652	AML - What is the process of data to be destroyed 07 Nov 2018PTP	View
KBA-03651	PTP TR - Whether PTP calculates Foreign Tax Credit Relief automatically 06 Nov 2018PTP Tax Platform	View
11626	Adding your own payments and deductions 06 Nov 2018IRIS Payroll Professional, Earnie	View
11686	Taking over a payroll part way though a tax year 06 Nov 2018IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
11810	Importing/Exporting Data from payroll 06 Nov 2018IRIS Payroll Professional, Earnie	View
11142	Default Login Details 06 Nov 2018IRIS Bureau Payroll, IRIS Payroll Business	View
11243	How do I p45 a leaver? 06 Nov 2018Earnie, IRIS Payroll Professional, Earnie IQ	View
12189	Operating Appendix 5: Net of foreign tax credit relief 01 Nov 2018IRIS Payroll Professional, Earnie, Earnie IQ	View
12187	Making the most of IRIS OpenPayslips / IRIS OpenEnrol 01 Nov 2018IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, Earnie IQ	View
12065	Employer NI Saving: Salary Sacrifice National Insurance Saving 31 Oct 2018IRIS Payroll Professional, Earnie, Earnie IQ	View
KBA-03650	PTP TR - How to edit the accounting period for self-employment 30 Oct 2018PTP Tax Platform	View

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