Knowledge Base

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Knowledge Base

2532 articles


IRIS Telephone Support

We were experiencing intermittent issues with some phone numbers impacting some customers. This is now resolved and you should be…



Earnie: Furlough Report File Issue with employers NI and Pension reclaim

An issue has been discovered in Earnie v1.35.138. When creating the furlough reports in the product. The issue affects both the…


IRIS Keytime Accounts Production

Text being cut off right hand side in Accounts Production

Click Options > Configure > Set Printer Margins You can change the margin settings following the above steps in order…


IRIS Keytime Accounts Plus (Compac) KB Articles

Running the install Download the setup file from using the following link: or click Run (what you see will depend…


PTP TP - Please update this workstation to the latest version of Tax Platform after updating to 20.3150-0

The workaround is to run the Version Reset Tool from 1. Tick the boxes for Platform and CT Returns…


IRIS OpenSpace

OS-105 : OpenSpace link lost for existing client in Accountancy Suite

We have had a number of reports describing the link loss behaviour and have raised a ticket with our development…


IRIS Keytime, IRIS Keytime Accounts Production, IRIS Keytime Corporation Tax

File not found Accounts attachment error

The error below appears when running the check in corporation tax, an attachment error stating file not found error message.…


IRIS Keytime, IRIS Keytime Accounts Production

Importing Data from Bookkeeping Packages into Accounts Production

Accounts Production can import data from several bookkeeping and other Accounts Production packages.  Currently these are:  KashflowXeroPTP/IRIS Accounts ProductionCSV To…


IRIS Keytime, IRIS Keytime Personal Tax

Payment on account

Override payment on account to be collected through tax code To override payment on account to be collected through the…


IRIS Keytime Practice Manager, IRIS Keytime

Creating a client in Practice Manager

Open Practice Manager If requested, log in as a user Go to Add > Choose the client type you require,…