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Windows Update Issue

As you are aware the recent Windows update caused issues with the running of several of our products. During this time, we received a high volume of calls, which has resulted in long call wait times. I would like to assure you we took every step possible to ensure the issue was resolved as quickly as possible by;

• Conducting a full development investigation into a resolution to the Microsoft issue
• Successfully issuing a patch to ensure that the payroll software would work, even with the Microsoft update installed

We would like to reassure you that support call wait times are now returning to expected levels for this time of year.

Thank you for your patience during this busy time.


View all KnowledgeBase (2291 articles)
12201 19 Mar 2019IRIS GP Payroll View
12200 15 Mar 2019IRIS Payroll Professional, Earnie View
11907 14 Mar 2019IRIS Payroll Business, IRIS Bureau Payroll View
IAS-12931 05 Mar 2019IRIS Business Tax View
11811 05 Mar 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
12199 28 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ, P11D, IRIS Bookkeeping, IRIS HR Manager, IRIS GP Accounts View
11171 27 Feb 2019IRIS GP Payroll View
10279 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
11870 27 Feb 2019IRIS Payroll Professional, Earnie View
11596 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
12062 27 Feb 2019IRIS Payroll Professional, Earnie View
12173 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
11871 27 Feb 2019IRIS GP Payroll View
11943 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
12102 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
11830 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
11602 27 Feb 2019IRIS Bureau Payroll, IRIS Payroll Business View
11814 27 Feb 2019IRIS GP Payroll View
11816 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
12103 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
12172 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
8324 27 Feb 2019IRIS Payroll Business, IRIS Bureau Payroll View
8336 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
11617 27 Feb 2019IRIS Payroll Professional, Earnie View
11869 27 Feb 2019IRIS Bureau Payroll, IRIS Payroll Business View
12166 27 Feb 2019IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ View
11191 27 Feb 2019IRIS PAYE-Master View
11118 27 Feb 2019IRIS Bureau Payroll, IRIS Payroll Business View
11147 27 Feb 2019IRIS PAYE-Master View
11156 27 Feb 2019IRIS PAYE-Master View
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