Knowledge Base

2342 articles

running-total-on-posting-disbursements-expenses-on-time

Running total on posting disbursements/expenses on Time

This has been raised as an Idea on our "Ideas" page to be reinstated. Please vote for the idea here if you are looking for…

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Client Terminated Date Field Is Greyed out

'Client Terminated Date To rectify this, you will need to assign this privilege to the user's you want to have access to this feature. To…

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Unable to add multiple jobs when posting an invoice through Ad-hoc posting screen

Detailed Write Out Instructions This has been recognised as a defect and is currently being looked in to by Development. There are 3 workarounds for…

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Reset Password in AML

If there is an Admin user/login, they can change a user’s password.To do this, they login and go to: ‘MRLO / Administrator Functions’ Firm Personnel…

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How do I reverse an invoice that was posted incorrectly?

Once an invoice has been posted, it can not be changed. It is possible to reverse the invoice and repost it again with the correct…

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PTP TR - Print Tax Calculation is greyed out for prior years

This functionality has become disabled as a result of entering a Partnership and/or Trust licence.  The workaround is to re-enter the current licence for the…

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PTP TP/CT - New special rate of 6% not being applied to certain car categories

The affected asset categories are Cars > 130g/km and Cars > 160g/km.  The new rate came into effect on 01/02/2019 for limited companies and on…

new-posting-expenses-screen-shows-an-error-job-does-not-exist

New posting expenses screen shows an error 'Job does not exist'

Job Does Not Exist This is a known defect and is currently being looked in to by our development team. The issue is due to…

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PTP TR - FTCR calculating incorrectly in some instances

The workaround is to edit manually the amount of FTCR being claimed in box 2 on page F1 of the Foreign pages using the override…

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Client Status: Unable to connect to IRIS OpenSpace

This message means that there are no credentials set for the current logged in user (check this at the bottom right of the IRIS accountancy…