Knowledge Base Articles

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Knowledge Base

2576 articles

12253

IRIS Payroll Business, IRIS Bureau Payroll

IRIS Payroll - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

iris-docs-unable-to-login-to-the-email-server-with-the-supplied-credentials

IRIS DOCS- Unable to Login to the Email Server with the Supplied Credentials

When attempting to login to IRIS Docs the following error message appears. Clicking No to this error message allows you…

12252

Earnie

Earnie - NEST Integration upload issues

We’ve undertaken testing on our systems to confirm that the payroll software is operating correctly. While NEST is unclear on…

personal-and-business-tax-failed-authentication-check-client-utr-id-and-password

Personal and Business Tax - Failed Authentication, check Client UTR, ID and Password

You must be on the latest IRIS version – check on Help and About. Then follow these steps: Client, View…

personal-tax-error-code-3001-6492-or-6594

Personal Tax: Error code 3001 6492 or 6594

Employment Question SolutionDoes the client have expenses which are in excess of the income they have receivedEmployment / Expenses:  Users…

vat-filer-internal-server-error-or-date-periods-vanish-or-agent-client-not-authorised

VAT Filer - Internal Server Error or Date periods vanish or Agent/Client not authorised

Prior to using the IRIS VAT filer: You must have created a ASA (Agent Services Account), mapped your existing client…

vat-filer-how-to-import-but-button-is-greyed-out-missing

VAT Filer- How to import but button is greyed out/missing

Please ensure you are on the latest IRIS version (Help and about) and this advise is relevant for the 'IRIS…

personal-tax-hmrc-data-retrieval-error-not-working-no-data

Personal Tax - HMRC Data Retrieval Error/not working/no data

You must be on the latest IRIS version (Help and About) and check here: Setup/ Retrieve HMRC data practice options,…

p11d-error-code-3001-7979-or-7978-in-cars

P11D Error Code 3001 7979 or 7978 In cars

This is a new HMRC rule being applied causing that warning. The reason that users are encountering this message is…

microsoft-office-has-identified-a-potential-security-concern

Microsoft Office has identified a Potential Security Concern

We have been made aware of an error which occurs when printing documents within IRIS Fees Module. This error has…