Knowledge Base

2496 articles


IRIS Bureau Payroll

How do I set up a student loan?

Contents Employee DetailsStarting a student loan deductionStudent loan plan typeHow student loan repayments are calculatedStopping a student loanRefunding a student…


PTP TR - Box 14 on UKP1 not populating if non-FHL loss b/fwd set against FHL profit resulting in pre filing validation 8266

Error code: 8266, Type: businessThe amount in box 15 on page UKP1 must equal (box 13 on page UKP1 minus…


PTP TR - Refresh issue for Number of Properties if Edit box is ticked

This issue affects returns where the Edit box has been ticked for number of properties.  Instead of pulling the correct value…


PTP TR - Application exception error when viewing prior year Self Employment pages on certain returns

This issue will be fixed in the Autumn Service Pack.  If the 2020 accounting period dates have not yet been…


PTP TR/AP - Import from AP onto Self Employment Pages is not populating the Liabilities section of the Balance Sheet

This will be corrected in a future release.  The workaround in the meantime is to complete this section manually.


PTP TRU - Error when preparing FBI files re invalid child element PDF Only

Error in XML: The element 'TrustCharities' in namespace '' has invalid child element 'PDFOnly' in namespace ''. List of possible…


IRIS Accountancy Suite

IAS-11561 "Unable to contact the webserver"

Unable to contact the webserver, please check your internet connection If you are receiving this message please try the following…


IRIS 20.3- Entered Time has not been Posted

We have identified a defect on the IRIS Autumn Release When attempting to delete an entry of time on…


IRIS Personal Tax, IRIS OpenSpace

Unable to view documents or figures are blank on OpenSpace

This is not a DEFECT in the software. This issue has been raised with Google. In the meantime, unfortunately as…


IRIS Personal Tax

Residential Finance Costs Are Not Being Brought Froward From the Previous Year

This is a DEFECT in the software in Version 20.3.0. This issue should be fixed in Version 21.1.0, which is…