Knowledge Base

2465 articles

ias-2026-system-logins-blank

IRIS Accountancy Suite

IAS-2026: System Logins Appear Blank Since Upgrading to IRIS Accountancy Suite 20.2

We have identified an issue where members of staff who are signed into System Maintenance only appear once with no…

unable-to-save-docauthor-settings-after-upgrading-to-iris-docs-6-16

Unable to Save DocAuthor Settings After Upgrading to IRIS Docs 6.16

There is currently a known defect which has arisen from the upgrade to IRIS Docs 6.16. When entering the System…

os-102

OS-102 Slowness logging into OpenSpace

We have had reports from a subset of our customers that OpenSpace is slow when trying to login. On the…

11922

IRIS Payroll Business, IRIS Bureau Payroll

Processing Redundancy Pay

Redundancy payments under £30,000 are normally tax and NI free. From the 2020/21 tax year any amounts above this figure…

ias-89618-failed-to-delete-an-e-checklist

IRIS Personal Tax, IRIS OpenSpace, IRIS Accountancy Suite

IAS-89618 : "Failed to delete e-checklist. Object reference not set to an instance of an object"

This issue has been investigated by the Development Team and has been confirmed as a DEFECT in IRIS Openspace. Currently…

12158

IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ

HMRC URL for RTI & CIS Submissions

The address used for RTI and CIS submissions is: https://transaction-engine.tax.service.gov.uk Specifically, in IRIS software we communicate to the addresses: https://transaction-engine.tax.service.gov.uk/poll https://transaction-engine.tax.service.gov.uk/submission…

12232

IRIS PAYE-Master, Earnie, IRIS Payroll Basics, IRIS Payroll Business, IRIS Earnie IQ, IRIS GP Payroll, IRIS Bureau Payroll

OpenPayslips & OpenEnrol Security Update – Removal of TLS 1 & 1.1

What does this mean to you, as an OpenPayslips/OpenEnrol user? Windows 8 or above can continue to be used as…

kba-03749

PTP TE - Duplicate rolled forward car working sheets showing calculated benefit even if not complete

This issue will be fixed in the Autumn release.  The workaround is to delete the duplicate working sheet.

kba-03748

PTP TE - Car benefit percentage incorrect for zero emissions cars when the working sheet is accessed a second time

This issue will be fixed in the Autumn release.  There is no workaround for this issue.

kba-03747

PTP TR - Deleting an empty Capital Gains supplementary page generates a 3167 error

This will be resolved in the Autumn release.  The workaround is to enter a dummy disposal, close the Capital Gains…