Knowledge Base

2325 articles


Document Separators are no longer being picked up when scanned into IRIS Docs

The barcode separators have become 'dirty' and hard for the scanner to read. or The scanner lenses have become dirty and require maintenance to allow…


IRIS Accounts Production, IRIS Business Tax, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail, IRIS Company Formations, IRIS Company Secretarial, IRIS VAT Filer, IRIS Trust Tax, IRIS SA700, IRIS Fixed Asset Register, IRIS Charity Formats

IAS-71022 : IRIS Accountancy Suite Migration Guide

Before completion of the migration it is advised that you remove the licenses from the existing installation.This is so that your licenses are free on…


PTP Launcher - Server Error in '/' Application

We are aware of this issue and are currently investigating the cause.  In the meantime closing the Launcher and reopening may cause the screen to…


PTP VF - CSV Import Error The Microsoft Jet database engine could not find the object

This message most likely indicates a problem with the name of the csv file.  The most common trigger for this is the use of full…


PTP VF - IRIS Vat Filer is opening instead of PTP VAT Filer

This problem occurs because PTP Platform and PTP Accounts Production have distinct installation folders which contain different versions of the VAT Filer software.  Whichever software has…


PTP TR - pre filing validation 8507 where there is a FHL with the traditional accounting basis

Error code: 8507, Type: businessIf there is an occurrence of box 5-19 on page UKP1 without [PRO18], and any box in [SA105] after the end of box 5-19…


How can I access Live Chat?

Click here to access Live Chat support. On this page click Ask IRIS Support to initiate a chat (on right hand side of the screen)


PTP TR - Error message referring to ChannelDispatcher closes the software and locks the return

This problem is occurring if the return has been closed down in a particular manner which does not fully end all processes behind the scenes. …


PTP TR - Self Employment shows as Yes for a trade which ceased in the 2018 return

This is a display issue on screen where there was a trade in the prior year which had ceased.  However the printed return and the…