Knowledge Base

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Knowledge Base

2576 articles

kba-03780

PTP TP - Transfer forward appears to be stuck

Although the blue progress bar has reached the end for Individuals, activity is still taking place behind the scenes so…

kba-03779

PTP TR - Income tax due after allowances and reliefs not refreshing after deducting Maintenance and Alimony

This is a display issue only.  The overall Total tax and NIC due or repayable for 2020/21 is correct and…

kba-03778

PTP TR - Remitted foreign dividends tax credit not showing in the Tax Calculation Summary

In the Foreign data entry screen there is a new income type of Remitted foreign dividend income for 2021.  There…

12245

IRIS GP Payroll

GP Payroll Error: 5; Invalid argument or procedure call when calculating payroll or changing employee pension details in 2021/22

To correct this error please download the following file: SystemPensionBands.dat Once you have download the file, copy it into your…

iris-docs-red-diamond-error-when-publishing-to-openspace

IRIS Docs - Red Diamond Error when Publishing to OpenSpace

We have identified a defect in IRIS Docs version 6.17.53.0. This appears to be an occasional error and does not…

ias-6532-report-processor-error

IAS-6532 - Report Processor Errors

Report Processor Error Report processor errors are often generic and a result of environmental issues rather than IAS software issues.…

kba-03777

PTP TR - What is excluded income

Excluded income, also known as disregarded income, may appear on the tax calculation summary for a non resident client i.e. with…

ias-12346

IRIS OpenSpace

OS-12346 - Unsupported extensions in IRIS OpenSpace

Below is a list of unsupported extensions in IRIS OpenSpace, upload attempts of files with these extensions will fail. ".PS1",…

ias-11122-report-processor-error

ias-11122 - Report Processor Error Win32 error code: 122 when printing 64-8 and R40 reports.

We have alerted our development team of the "Report Processor Error, error code 122" but current indications are that this…

kba-03639

PTP CT - Must complete the 'if you are not attaching computations say why not?' box, OR tick one of the boxes to indicate the computations being...

If you are not using the PTP Computation then you can go into page 2 of the CT600 return and…