Knowledge Base

2342 articles

client-obligations-are-not-appearing

Client Obligations are not appearing

Reset Agent CredentialsSelect Client RefreshExpand date range in the Date Range section to include the obligations that are expectedSelect Client RefreshIf you have only recently…

client-obligations-are-being-duplicated

Client Obligations are being duplicated

Reset Agent CredentialsSelect Client RefreshContact HMRC as these are the obligations being retrieved from HMRC.

internal-server-error-on-vat-filer

Internal Server Error on VAT Filer

Try all steps in the following KB article - Failed to retrieve client obligations due to client/agent not being authorised.Contact HMRC as this is an…

failed-to-retrieve-client-liabilities-due-to-client-agent-not-being-authorised

Failed to retrieve client liabilities due to client/agent not being authorised

Select client refresh(from version 19.2.0)Expand date range in the Date Range section to include the obligations that are expectedReset agent credentials If all of the…

failed-to-retrieve-client-obligations-due-to-client-agent-not-being-authorised

Failed to retrieve client obligations due to client/agent not being authorised

 The agent credentials may need resetting – To reset the agent credentials(for IRIS accountancy suite):Ensure VAT filer is open with the client selected.Go to setup…

when-clicking-print-now-documents-appear-spaced-out-incorrectly

When clicking 'Print Now', documents appear spaced out incorrectly

Spacing issue on printing *PLEASE RUN THIS ON THE MACHINE YOU ARE PRINTING FROM* In Word select File | Options Select Advanced, then on the…

staff-member-cannot-be-deleted-as-time-is-logged-on-the-time-ledger

Staff member cannot be deleted as time is logged on the time ledger

Delete Staff Member You cannot delete any staff members once they have had time logged against them in anyway. The best way around this so…

kba-03684

PTP CT - Group relief from losses c/fwd is not being reflected in the iXBRL computation

This issue is due to be fixed in a later release (19.3 SP)

kba-03683

PTP TR - UKP (FHL) Cost of services is being mapped to the wrong box

The workaround is to include the value in the ‘Repairs and maintenance’ data entry field on the FHL schedule.  This will be fixed in a…

kba-03682

PTP TRU - Error 13 Type Mismatch when accessing the Capital Gains data entry schedule

PLEASE NOTE: This issue was resolved in the October release 19.3 (build 19.344-0)